Diane Llaneta

 DIANE REYES LLANETA--Blk 4 Lot 22 Grandiosa subd Punta I Tanza Cavite SUMMARY OF SKILLS AND QUALIFICATIONS: Effective oral and written communication skills in English and Filipino; Customer Support Email Management Encoding Basic admin Jobs Research job EDUCATION: Teacher's Certificate Program: Cavite States University- Main Campus- College Level: Bachelor of Science in Travel and Tourism Management- Lyceum of the Philippines University Secondary Education: - Tanza National Comprehensive High school WORK AND TRAINING RELATED EXPERIENCES: HRD Singapore LTD August 06-January 05 2022 Office Staff Basic Encoding using Autocad Planning and Preparation Design Planning Hilton Manila December 2019-January 2020 On call Banquet Server Sariwon Korean BBQ Restaurant September 2015- January 2017 Receptionist/Server Assisting Guest Handling reservations Provide information about menu Greeting guest Summit Ridge Hotel Tagaytay November 2014- February 2015 Front Desk- OJT Handling telephone calls Answering guest inquiries Guest reservations Provide information about the hotel Check in/ Check out Manila International Airport Authority April- June 2013 Public Relations Assistant- OJT Detailed at the departure or arrival information counters; Extends necessary assistance to passengers and airport users in need; Provides answers to all inquiries and recommends possible solutions to whatever problem may be on hand; Gives accurate information in all areas, aspects and facilities of the airport; Monitors cleanliness and orderliness of the lounges; Accommodates guests at the various lounges; Answers phone calls/queries; Assists in attending to the needs and requirements of special guests who are accommodated at the various lounges; Meet and assist VIP guests; Filing of office documents; AWARDS, AFFILIATION & ACHIEVEMENTS: A member of LPU International Travel and Tourism Society, 2012 until I graduated. Way back highschool, I achieved 1st honor in my class. SEMINARS ATTENDED: Amadeus E- Learning; 36/F LKG Tower 6801, Ayala Avenue Makati City, Manila; 29 January 2014 Trends in Travel Business and Role of Government in the success of Tourism Industry; Ballroom Hall, Hotel Centro Puerto Princesa, Palawan; 21 September 2012 Amadeus E- Learning; 36/F LKG Tower 6801, Ayala Avenue Makati City, Manila; 24 August 2012 Travel and Tour Operations in the Philippines: Challenges and Opportunities; Auditorium, LPU – Cavite Campus General Trias, Cavite; 28 September 2012 Future of Tourism (Laguna,Quezon Tour Seminar); Batis Aramin Function Hall Lucban, Quezon; 11 September 2011