Diane Dawn de Ausen
Address: Dumaguete City, Philippines
Email:-Whatsapp: -
EDUCATION:
St. Louis School – Don Bosco
(Elementary Education-)
St. Louis – Don Bosco
(Secondary Education-)
Silliman University
College of Arts and Sciences
(Bachelor of Arts Major in Political Science Graduate - Batch 2013)
EXPERIENCES:
Hall of Justice, Public Attorney's Office , Piapi Dumaguete City
Legal Assistant/Internship
(December 2010 – March 2011)
- I assist with different admin and legal tasks. I edit templates for various documents like
affidavits, encoded complaints, and office documents, email confidential files, record
minutes of court hearings, communicate with clients through calls or emails, manage
legal files, and facilitate the processing of violation reports.
ECE Contact Centers BPO, Taclobo, Dumaguete City
Email and Live Chat Support Specialist
(February 2018 – February 2020)
- I work for Earnin. It is an app in the United States that lets you cash out before each
payday. I cater to customers through Zendesk by emails and multiple live chats through
multi-tasking. I verify bank statements, approve paychecks, process cashouts, respond
to complaints, record timesheets, do email management, and sales, and do basic
troubleshooting steps for the app.
GreeChat (Home Based)
Multi client Live Chat Support for Australian Clients
(January 2021 – August 2021)
- I handle multiple clients across Australia like the Sove CPAP Clinic, MoneyMe, Hanrob
Pet Hotels, Australian Menopause Center, Wow Beds, and Miele. I respond to clients
using LCI by multiple live chats and act as front liner responder to different product
inquiries. I do online booking appointments, respond to different product inquiries,
scheduling, calendar management, facilitate product troubleshooting,social media
management, do sales, and do refunds.
Instagram (Home based)
Call Booking Specialist /Customer Service/Executive Virtual Assistant
(September 2021 – February 2024)
- I manage a social media account for a Holistic Health and Fitness coach based in
Sydney, Australia. I accommodate diverse clients all around the world through DM’s
including cold DM’s, monitor followers, data management, do lead generation, sales
monitoring, scheduling, booking online appointments, cold calling, calendar
management, social media management, KPI monitoring, handling timezone
conversions, and organizing leads.
Instagram (Home based)
Call Booking Specialist /Customer Service
(March 2024 - May 2024)
- I manage an Instagram account for a Fitness coach based in Ohio, USA. I cater to
followers and clients worldwide through direct messages including cold DM’s,
monitoring old and new followers, data management, lead generation, sales monitoring,
scheduling, booking online appointments, cold calling, calendar management, social
media management, and organizing leads.
REFERENCES:
Sheena Montañez--
Jacquelyn Silverio--
