Dianah Namuyonga

Dianah Namuyonga Kampala, Uganda (Remote)-| - / - Professional Summary Detail-oriented and compassionate Virtual Health Assistant with 3 years of experience in healthcare support, specializing in virtual patient interaction, EHR management, appointment coordination, and telehealth facilitation. Adept at handling high patient volumes remotely while maintaining confidentiality and efficiency. Proven ability to support healthcare professionals and enhance patient satisfaction through reliable, empathetic, and tech-savvy service. Core Competencies • Virtual Patient Communication • Telehealth Coordination • Appointment Scheduling • Electronic Health Records (EHR/EMR) • HIPAA Compliance • Medical Data Entry • Insurance Verification • Patient Intake & Triage • Confidentiality & Record Management • Microsoft Office | Zoom | Doxy.me | Google Workspace Professional Experience Virtual Medical Assistant Remote – Kampala, Uganda Jan 2023 – Present •Provided virtual support to over 25 patients daily, including appointment scheduling, post-visit follow-ups, and answering health-related inquiries via email and telecommunication platforms. • Managed patient records in electronic health systems, ensuring 100% accuracy and data privacy. • Coordinated telehealth appointments and prepared patients for virtual consultations using platforms like Zoom and Doxy.me. • Supported physicians with daily scheduling and patient flow, reducing appointment delays by 20%. • Conducted patient satisfaction surveys and tracked feedback to improve virtual service delivery. Data Entry Clerk Remote-kampala Dec 2021-Jan 2022 • Accurately entered clinical trial data from source documents (e.g., case report forms, patient charts, lab results) into electronic data capture (EDC) systems. • Verified and cross-checked data for completeness, consistency, and accuracy. • Maintained up-to-date and organized records for audits and regulatory inspections. • Worked closely with clinical research staff to clarify data discrepancies and resolve queries. • Ensured all data is entered in compliance with Good Clinical Practice (GCP) guidelines and sponsor requirements. • Aided in tracking study timelines, subject enrollment, and document submissions. • Supported data management team with regular data cleaning and reconciliation tasks. • Followed standard operating procedures (SOPs) and confidentiality protocols. • Attended training on EDC systems (e.g., REDCap, Medidata, OpenClinica) is an advantage. • Query resolution as to rectify any data errors. Healthcare Administrative Assistant The skin specialist’s clinic – Kampala, Uganda June 2020 – Dec 2021 • Handled front office tasks including patient registration, appointment setting, and insurance verification. • Updated medical records and assisted in patient file management in compliance with local data protection regulations. • Communicated with patients on medication reminders, referrals, and follow-up instructions. • Streamlined office operations by digitizing patient intake forms and enhancing workflow efficiency. Education Diploma in clinical medicine- Clarke international university-2022 Certificate in nursing -St Francis Nsambya Hospital training school-2017 Certificate in data science and management-2015 Certifications & Training • HIPAA Compliance Training • Telehealth Best Practices – Online Workshop • Customer Service in Healthcare – Coursera • Advanced life support training- St. John’s ambulance • Good clinical practice- citi program • Data entry- online workshop • Virtual assistant-ALX Africa Technical Skills • EHR Software: OpenMRS, SimplePractice • Telehealth Tools: Doxy.me, Zoom, Microsoft Teams • Productivity: Microsoft Office (Word, Excel), Google Workspace • Communication Tools: WhatsApp Business, Gmail, Slack References Available upon request.