Dianafer Lopez

Dianafer Lopez-- Commonwea1lth, Quezon City To find a job where I can apply my knowledge and skills, and where I can also contribute to the growth of the company and its people. A job that will also make me learn new skills and unique and fun experiences that will later on help me build a strong and impressive background Skills Experience in SAP HR Experience in ServiceNow Experience in Oracle HR Experience in Sharepoint Experience in Workday Experience in WVD and Citrix Virtual Desktop Experience in TVC and LiveWork Experience in Kronos timekeeping tool Experience in SAP SuccessFactor Experience in ADP Payroll Experience in HR Administration Experience in Office Management Computer &Social Media savvy Microsoft Office (Word, excel, PowerPoint, Publisher, etc.) Has knowledge of Canva Has basic knowledge of Adobe Photoshop Background in Brand Management Background in Events Activation English and Filipino Proficient Experience Process Delivery Specialist Payroll Practitioner (US Account) IBM Business Services, Inc., Philippines | Nov 2024 - Present • Process payroll accurately and on time for US employees; specifically Washington employees. • Ensure compliance with federal, state, and local payroll laws and regulations. • Maintain and update employee payroll records. • Handle and resolve payroll-related inquiries from employees. • Reconcile payroll prior to transmission and validate confirmed reports. • Assist in audits and provide records as required. • Run reports and validations especially on Payroll run. • Answer inquiries and resolve issues/problems encountered by the caregivers regarding their Paycheck, time records and etc. Helpdesk Coordinator (US Account) IBM Business Services, Inc., Philippines | Jun 2024 - Nov 2024 • Resolve applicant inquiries through multiple contact mediums. • Assisting Hiring Managers, applicants, candidates, client employees, recruitment staff, and other stake holders. • Use critical thinking skills to independently assess and resolve situations. Communicate clearly in English - both verbal and written communication. • Simultaneously use phones, contact center software and other contact mediums. • Deliver on a multitude of services - including application assistance, status of application requests, employee referral requests, requisition creation, password resets and similar services. • Act as a company gatekeeper and liaison to recruitment process. • Adherence and knowledge of IBM and client policies, procedures and recruitment process. • Resolve internal and external candidate's inquiries through multiple contact mediums (phone, chat, internal cases, and email). Process Delivery Specialist Employee Admin Officer (AU Account) IBM Business Services, Inc., Philippines | Feb 2022 - June 2024 • Handles complex queries through chats and emails. • Processing employee requests like; Annual leave requests, Company transfer requests, parental leave requests, WSR/schedule change, acting arrangements, secondments and etc. • Leave Management Process Delivery Specialist Employee Admin Officer (AU Account) IBM Business Services, Inc., Philippines | Feb 2022 - June 2024 •Making of Remuneration tables and letters; computation of employee’s new remuneration • Releasing of Certificate of Employment. • Ticket tracking • Handles basic ticket reporting, and making sure that job is within SLA. • Handling processes through SAP and other tools • Use advanced technical knowledge to perform and apply new technical procedures to the business processes. • May recommend improvements to existing technical procedures based on understanding of new technologies. HR Admin Assistant Orshas Corporation, Philippines | May 2019 - Oct 2021 • HR processes, communicating with employees, and representing the company in all staff matters • Administrative paperwork, regarding new hires, termination, benefits, and other workplace programs • Participate in work meetings to suggest changes that will make their department more efficient, use fewer company resources, and increase staff satisfaction. Communicate with other companies to provide relevant data and satisfy questions, regarding employment references • Oversee employment verification and send invoices to other organizations • Provide input regarding recruitment and help answer correspondence. • Work well with other HR professionals to complete all department goals in a timely manner • Do the initial interview of the applicants • Administrative works like; Office supplies inventory and orders, cleaning supplies inventory and orders • Ensure that all mechines or equipments are working, will process the repair of damages and etc. • Assist the HR Supervisor with the fleet maintenance • And other designated work Brand Specialist I-Remit, Inc., Philippines | May 2018 - Nov 2018 • Ensure good brand image • Meeting with the brand partners • Prepared requirements of the partners • Work together with the marketing teams for ideas for different marketing projects • Help with the inventory of marketing collaterals • Other clerical works designated Marketing Assistant Envirokonsult Equipment and Services Inc., Philippines | May 2017 - May 2018 • Assist several consultants in the fields of; marketing, finance, sales, and bids and awards • Assist the Operations Managers and Engineers • Office Management • Petty Cash and Check Vouchers requisition • Prepare Feasibility Study of Water districts (c/o Marketing consultant) • Minor Research • Coordinate revolving funds of Site Engineers deployed to provinces • Help with the preparation of bidding requirements • Answer calls • Other errands designated by the marketing, finance, sales, and bids and awards consultants, Operations manager and Engineers Education Adamson University - BS Business Administration major in Marketing Management Fiore Del Carmelo Highschool - Fiore Del Carmelo School -