Diana Taeza

DIANA TAEZA BASIC INFORMATION FREELANCER As a freelancer, I am proactive and very organized. I am committed to provide my clients excellent work. I ensure that they get the best results from the tasks they require of me. I am a freelancer with over 7 years experience of various skills such as data entry specialist, project management,virtual assistant, recruitment and certification specialist. I am a multi skilled freelancer. Prior to being a freelancer, I've worked in a corporate world as an HR personnel and customer service representative. EDUCATION University of Santo Tomas class of 1999 AB Behavioral Science Poveda Learning Centre High School class of 1995 PERSONALITY HIGHLIGHTS Cheerful Neat and well-organized Motivated by problem solving Works independently Works well with deadlines Can easily with different types of people Assertive CONTACT DETAILS 67 Session Rd. Pines City Executive Village Brgy. San Roque, Antipolo City-skype: rbdiana- PROFESSIONAL EXPERIENCE Freelancer - Upwork 2011 - Present Worked on different tasks such as data entry, recruitment, certification specialist, virtual assistant with different clients. Currently, on an ongoing job with a client working on data entry and research. Diana Taeza PROFESSIONAL EXPERIENCE HR Representative - Accenture September 3, 2007 - February 10, 2013 CONTACT DETAILS 67 Session Rd. Pines City Executive Village Brgy. San Roque, Antipolo City-skype: rbdiana- Provides general human resources support for assigned personnel and/or assigned projects or units to include staffing, retention, orientation, career development, performance management, compensation, employee relations and communications. Ensures that HR policies and practices are consistent with company standards and are correctly communicated and implemented. Provides guidance and support to resolve supply/demand issues and will provide input into resource planning activities. Handle resource management, staffing, employee relations, performance management, salary administration of the project account. Regularly liaise with project executives on HR related matters. Act as a Single-Point-OfContact of all HR related policies and initiatives to address employee inquiries. Prepare confidential HR management reports. Function as Counseling Family HR Rep handling employee relations and counseling. Subject Matter Expert (SME)/Process Point-Person for moderate to complex special projects - e.g. Headcount Report. Below are some of the roles done as HR representative on the different processes: • Employee Relations • Performance Management • Permanency Evaluation • Resource Management • Staff Scheduling • Compensation New Business Assistant - Manulife Philippines March 3, 2003 – August 2007 Accepts new applications for insurance. Pre-underwrites new cases and examines if they are rateable or acceptable as standard cases. Gives appropriate risk rating if applicable. Encodes policies in system. Does refund of premiums and request cross entry of payments to another policy as requested by clients. Answers telephone queries regarding status of application of insurance coverage and others. Diana Taeza PROFESSIONAL EXPERIENCE Client Services Assistant- CMG Philippines June 30, 2002 - February 28, 2003 CONTACT DETAILS 67 Session Rd. Pines City Executive Village Brgy. San Roque, Antipolo City-skype: rbdiana- Handles collections of some of our branches and sees to it that they are posted in the system and transmits balanced Collection Reports to Accounting. Handles all client services such as Policy amendments, reinstatements, redating and others. Assigned to do monthly reports. Assists teammates in encoding policies, refund of checks and transmittal of policy contracts. Answers telephone queries regarding their policies and other concerns. Client Services Assistant- CMG Philippines February 10,2000-June 30, 2002 In charge of cashiering. In charged of monitoring postdated checks. Did client services such as policy inquiries and complaints. Assisted clients with their policy loans and policy surrenders. Did monthly report such as monthly report of validated slips and collection report of messengers. Did Certificate of full payment of paid up Pension plans. Did other letters such as Certificate of payment, Paid-up letter for Life plans, and others. HR Assistant- CMG Philippines July 7,1999-February 2000 In charge of posting Sick Leaves and Vacation Leaves of Employees. In charge of timekeeping. Did certificates such as Employments certificates, SSS Certificates, and Pag-ibig Certificates. In charge of the billing of the Agencies for temporary staff. Processed loans of employees to be submitted to SSS and Pag-ibig. Assisted in other HR Functions. Administered psychological tests such as EPPS, Purdue non-language, SRA Verbal, and essays. Also did the preliminary interview of applicants.