DIANA B. SUAREZ
Blk. 9 Lot 13 Piela, Ligaya Ville, Sampaloc III,
Dasmariñas City, Cavite
Contact #:-
E-mail Address:-Looking for career growth, job stability and greener pastures. Knowledgeable in office
management procedures, proficient understanding of popular computer software and other office
equipment. Excellent customer service with strong attention to detail and organization.
PROFESSIONAL EXPERIENCE:
RMS Collect Philippines Inc. (IQOR) Dec 2019 - Present
Technical Support
● Walk customer through a series of actions and asking the right probing question to help
resolve network issues and find root of the problem
● Researching, diagnosing, troubleshooting and identifying solutions to resolve software or
hardware issue
● Receive an average of 80-90% customer’s willingness to recommend the account im
assigned
● Reduce 7 days repeat calls, and resolve all account issue within one call
● Prioritize and manage several open issue at one time
Capital One March 2017-Nov 2019
Sr. Account Representative
● Making outbound collection calls in a professional manner while keeping and improving
customer relations.
● Resolves client-billing problems and rescues accounts receivable delinquency, applying
good customer service in a timely manner.
● Identify issues attributing to account delinquency and discuss them with management.
● Creative, self-disciplined and capable of identifying and completing critical tasks
independently and with a sense of urgency.
Convergys-
Customer Care Specialist
● Handles 50+ calls daily, with duties including signing up new customers, retrieving
customer data, presenting relevant product information and cancelling services
● Trained new team members about product knowledge and tools utilization to help customer
about inquiries on bills, returns and tracking information
● Received an average of 85-90% customer satisfaction to date
● Research complicated cases without prompting to provide more comprehensive service to
customer
● Received various award during the training and quarter appraisals
Educational Attainment:
Bachelor of Science in Business Management
Major in Marketing
Cavite State University-Silang Campus
Biga, Silang, Cavite
A.Y-
Basic Computer Literacy Program
STI San Pedro
San Antonio, San Pedro, Laguna
September 5, 2009
Personal Information:
Age
Date of Birth
Place of Birth
Sex
Civil Status
Languages
:
:
:
:
:
:
25
December 6, 1994
Dasmariñas City, Cavite
Female
Single
English and Filipino
CHARACTER REFERENCE:
Mr. Crisdom Aloysious Paduada
Convergys
Unit Manager-
Mr Edward Quebengco
Convergys
Operations Manager-
Ms Mhai Del Rosario
Capital One
Unit Manager-
Thank you for taking the time to review my information. I hereby swear every detail given above
is correct and updated.
__Diana Suarez___
Applicant
