Curriculum Vitae
Salatu street 16/2-35a, Bauska, Latvia, LV-3901
Telephone: -
Email:-
Diana Stikute
PROFESSIONAL PROFILE
I would describe myself as a motivated, well presented, result-driven, hard working person,
experienced in customer service and thrives working with the public, dealing with queries and
helping to solve problems, open for new knowledge and skills. I have excellent communication
skills and I always like to carry out my work in a professional and efficient manner. I like to
think I am someone who works well alongside others and easy to get along with as I am a
sociable person. I am also willing to take on any training necessary to enable me to carry out
my work efficiently or progress my retail career.
KEY SKILLS & EXPERTISE
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Customer service orientated.
Natural willingness to help.
Able to work productively and instinctively with good initiative and under pressure.
Language Skills –Latvian, Russian and English (Fluent).
Excellent communication and interpersonal Skills.
Reliable, trustworthy and an excellent understanding of customer care and service.
Confident in communicating with a wide range of people.
Able to build good relationships with colleagues and customers.
Excellent prioritising skills.
Organised and creative.
IT Literate
CAREER SUMMARY
March 2015 –July 2017:
Latvia
Key Responsibilities:
Carrier Relations Manager
Api Connect Sia, Riga,
Building of long-term business relationships with company's partners.
Execution of the sales plan.
Managing and coordinating the process of new partners interconnections.
Providing sales-related support: communication on the daily basis, rates updates, routings set
up, tracking of contractual payments, analysis and control of receivables.
Drafting of TOP & Target lists.
Monitoring and analysis of market trends and rates.
Utilize existing contact network and social media strategies to sell and promote international
voice terminations.
March 2013 – March 2015:
Latvia
Key Responsibilities:
Administrator
Prosecutor’s office, Bauska,
• Preparing and reviewing relevant documentation and paperwork and channelling them to the
right department, applying the highest privacy and compliance standards.
• Dealing with different customers’ queries, complains and escalations on daily basis, face to
face and over the phone making sure they are logged and followed up.
• Successfully promote positive customer care, helping as much as possible.
• Policy – Aware of Health & Safety policies regarding personal safety/lone working.
• Prioritising workloads as and when customers come in with different issues or problems,
ensuring customers waiting receive and explanation and apology.
• Assisting prosecutors with queries to facilitate the flow of work from and into the prosecutor
office.
September 2005 – March 2013:
Key Responsibilities:
Translator
Prosecutor’s office, Bauska, Latvia
Translating and interpreting legal documents from Russian to Latvian and from Latvian to
Russian
• Acting on behalf the Executive Administrator when absent or on holidays
• Documents registration, dealing with incoming email, faxes and post, often corresponding on
behalf of the Executive Administrator
• Built up good working relationships with colleagues.
June 1999 – August 2005:
Key Responsibilities:
Youth worker
Christian Centre of Bauska, Latvia
Involving young people in different projects (such as charity projects), coordinating and
organizing youth events.
•Help facilitate personal, social and educational growth in young people to help them reach
their full potential in society
•Worked well as part of a team while using my own initiative when needed.
• Involved in administrative work in the Centre as well as welcoming visitors and coaching
young people on life skills and motivating them to aim for a successful future.
• Built up good working relationships with colleagues
EDUCATION AND QUALIFICATIONS
1997 - 1999:-:
Theology, Assembly of God Bible college, Jelgava, Latvia
High school Nr.2, Bauska
REFERENCES ARE AVAILABLE ON REQUEST
