Diana Smith

 DIANA PATRICIA SMITH PERSONAL INFORMATION Name:Diana Patricia Smith Country:Argentina Tel.:- Mobile: - (in Argentina) WhatsApp: - (International) Email:- Skype: Smith-VA My commitment is to maintain a kind, fluid and constant communication from the beginning. To carry out a quality work, in time and form, respecting all the requirements given by the client. Proactive, punctual, orderly, attentive to details and willing to acquire new knowledge. I consider myself an organized and responsible person towards new commitments and challenges.. TRAINING COURSES: - VIRTUAL ASSISTANT COURSE: Transcriptions, Translations, Virtual Assistant and Customer Support. - BILINGUAL SECRETARIAL COURSE: Management assistance, protocol and ceremonial, administration, etc. COMPUTERS: WINDOWS-. Microsoft Office-: Word, Excel, PowerPoint. SKYPE, INTERNET, TYPING: 75 wpm. GOOGLE PLUS - GOOGLE DRIVE - Different computer tools and programs to work online. LANGUAGES: Spanish: Native language. English: Oral, written and reading level: Advanced. SMITH-VA (Smith - Virtual Assistant). VIRTUAL ASSISTANT Transcriptions Type of manuscripts. Video and audio of transcriptions. Translations of transcriptions. Editing and correction of transcriptions. Translations Translations: English - Spanish. Translations of: transcriptions, texts, interviews, magazines, books, notes, reports, faxes, emails, correspondence, etc. Virtual Assistant: Online Secretarial Services Telephone service - Customer service and support: Telephone attention and reception of all telephone calls. Detailed report of telephone calls. Attention, filter and telephone call transfer. Commercial line providing information about the company, products and services. Attention and support of complaints, suggestions and opinions. Correspondence and e-mails: Reception and management of correspondence. Management of emails. Simultaneous administration of several email accounts. Agenda: Management of online agendas. Send reminders (for shifts, appointments, consultations, meetings, etc.) Files – Database (Excel): Organization and management of files and documents. Scanning of documents. Type of manuscripts. Creation, tracking and updating of data loaded, contacts, etc. Design of presentations (PowerPoint) Supplier management: Payments for hired services. Reports of expenses and services. Meetings: Coordination of meetings outside or at your office. Transport and travel logistics. Confirmation of shifts, appointments, consultations or meetings. Coordination of online meetings. Minutes or reports of assisted online meetings. Travel organization: Tickets, transfers and hotel reservations. Coordination of business trips or personal vacations. Preparation of a complete travel itinerary. Tourist information about the city or place to visit. Events: Organization of meetings, seminars, conferences, online webinars. Meetings in different offices. Organization of breakfasts, lunches, cocktails. Participation in seminars, conferences, exhibitions, etc. Work Experience SOUTH AFRICAN EMBASSY (Buenos Aires, Argentina) From: 11/1999    Up to 10/2008 BILINGUAL SECRETARY (Area: Economic Department) Main functions: Attend the Economic Advisor. Reports of monthly meetings, with the corresponding translations. Joint ventures between South African and Argentine companies. Provide market information for both countries (under the supervision of the Economic Advisor). Organize seminars, fairs, and exhibitions to promote various South African products. Promotion of South African products in the Argentine Market. Other responsibilities: Use of PC. Daily translations of letters, documents, faxes, e-mails, etc. Attend foreign visits. Organize files, agendas, trips, and meetings. NIRO DE ARGENTINA (Agro-industry) From: 07/1994  Up to 03/1999 BILINGUAL SECRETARY (Area: Administration) Tasks Carried out: Use of PC, of the Fax. Attend international calls. Organize files and the agenda. Reports, letters and general correspondence with the corresponding translations. Reception of emails and correspondence. AUTOLATINA ARGENTINA (Automotive Industry) From: 03/1994  Up to 06/1994 Temporary work - Bilingual SECRETARY (Area: Human resources) Tasks Carried out: General tasks and secretarial duties for the management sector. PANDI LIQUIDADORES (Insurance Company) From: 02/1992  Up to 03/1994 BILINGUAL SECRETARY Tasks Carried out: Use of PC. Use of the fax. Handling telephone calls, files. Letter writing. Reception and distribution of the correspondence. BATEL TURISMO (Tourism Agent) From: 01/1990    Up to 01/1992 BILINGUAL RECEPTIONIST - (Area: Tourism Reception Operator) Tasks Carried out: Handling the Switchboard (Siemens: 10 lines with 30 extensions). International calls. Organize files. Reception and distribution of the correspondence. The attention of clients and the general public.