Diana Rose Orot

DIANA ROSE OROT SALES SPECIALIST / SALES DEVELOPMENT REPRESENTATIVE/ CUSTOMER SERVICE -- Sampaguita Street, Barangay San Pablo Catbalogan City, Samar 6700 Philippines EDUCATION SAMAR COLLEGE License Professional Teacher turned Call Center Agent, with 5 years of experience in BPO industry both onsite and remote set-up. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Selfmotivated professional with broad expertise in sales and deal closing. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. EXPERIENCE Sales Specialist EXPEDIA.COM| 03/2019- 0/2020 Bachelor of Secondary Education Major in ENGLISH • 06/2014- 03/2018 • A 4-year collegiate program designed for individuals who would like to teach the English language • • SKILLS • Communication skills • Adaptability Computer literate Organizational Skills • Generate sales, book flight tickets, hotel accommodation, car rentals, vacation rentals and packages. Educated customers about product features and benefits to aid in selecting best options for each individuals' needs. Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations. Exceeded sales targets by consistently meeting and surpassing monthly quotas. Built rapport with customers and assessed needs to make product recommendations and upsell. Demonstrated product features, answered questions and persuasively overcame objections. Retained excellent client satisfaction ratings through outstanding service delivery. Attention to detail Time management Problem solving Decision-making Ability to multitask Travel arrangements Email management Cold Calling Customer relation building Needs Assessment Sales expertise Technical Support Relationship Building Complaint resolution Upselling and Cross Selling Sales Presentations Objection handling Customer Relationship Building Sales Development Product and Service Sales Customer Retention Retention Strategies Multitasking Teamwork and Collaboration Problem-solving aptitude Multitasking Abilities Customer Service Sales Specialist EXPEDIA CHASE | 06/2020- 08/2020 • Book flight tickets through GDS, answer email, create personalize email, perform outbound calls. • Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfillment. • Increased revenue with strategic upselling of products and services to existing customers. • Enhanced customer satisfaction by addressing and resolving complex issues promptly. • Determined customer needs and interests to recommend Flight Tickets to customers. • Reduced response times by efficiently managing high volume of inbound calls, emails, and chats. • Provided exceptional after-sales support to retain customers and enhance overall experience with the brand. Retention Specialist AT&T Wireless Internet| 08/2020- 07/2021 • Save customer from cancelling AT&T Wireless Services. • Offer products for Sales Metrics. • Utilized knowledge of customer experience to create specialized plans for customer retention. • Delivered exceptional service standards, resolving issues promptly and maintaining open lines of communication with clients. • Analyzed customer behavior and data to identify trends and develop customer retention strategies. • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions. • Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment. • Built constructive customer relationships to improve loyalty and recommendations. • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results. Problem-solving abilities Decision-Making Excellent Communication Time Management Problem-Solving Effective Communication Relationship Development Active Listening Critical Thinking Customer Relationship Management (CRM) Escalation management De-Escalation Techniques Sales Development Representative REMOTE Tranzact Insurance Solution | 08/202106/2024 • Qualify leads and prospect to offer insurance product • Gathers information from the customer to better understand their needs and know what to offer • Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information. • Established relationships with prospects and customers to promote product understanding and drive sales growth. • Achieved and exceeded monthly and annual sales targets. • Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.