Diana Rose Eder Bandiola

DIANA ROSE EDER BANDIOLA Blk 22 Lot 13 Bella Vista Sub. Cluster 3 Brgy. Santiago Gen. Trias Cavite Cellphone:--    Career Overview ∙          Highly enthusiastic customer service professional with over 10 years’ client interface experience. ∙          Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.   Core Strengths   ∙          Strong organizational skills                      ∙          Customer service expert ∙          Telephone inquiries specialist ∙          Energetic work attitude   Educational Background  -                  3rd year/ Undergraduate: Bachelor of Science and Mathematics                                     St Paul University Manila, Ermita Manila Philippines       Accomplishment Customer Assistance ∙   worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.       Work Experience   06/10 – 08/10 Teleperformance Sucat                                     Customer Service Representative/ Sales   ∙          Hotels.com / reservations and Sales    05/06/11-09/29/12 STARTEK MAKATI                                       Customer Service Representative/ Escalation Team   ∙          T- Mobile - Activations Team/Billing ∙          T- Mobile - Wireless Local Number Portability Team ∙          T- Mobile - Case Work/ Escalations Team       11/06/12-12/10/15   TELETECH CUSTOMER CARE MANAGEMENT – Pasay City, Manila Bay                                       Customer Service Representative / Billing Specialist ∙          November 06, 2012 - Telstra Prepaid Customer Care/Sales/Billing ∙          September 29, 2013- Sensis Yellow Pages/ Customer Care/Billing       12/08/15-07/13/16   IBEX GLOBAL PARAÑAQUE                                       Customer Service Representative/ Sales   ∙          AT&T U Verse Blue Customer Care/ Sales Representative /Billing ∙          Directv Customer Care/ Sales Representative/Billing       07/18/16-08/15/2017     EPERFORMAX BPO CONTACT CENTERS                                                 Customer Service Representative/ Billing Specialist/ Tech Support/Sales   ∙          Sprint General Customer Care/ Inbound Upselling /Billing       08/21/2017 -05/25/2018      IQOR RMS COLLECT PHILIPPINES INC.                                                 Collection Specialist / Billing Specialist  ∙          Sprint customer Financial Support / Billing 06/06/2018 -01/09/2019       VXI MOA                                                 Customer Service Representative/ Billing Specialist/SALES ∙          AT&T ISM Premium Support 02/18/2019 – 07/29/2019Capital One                                      Sr. Accounts Specialist ∙          PCO (Phone Channel Onboarding) new applicants processing team     09/19/2019 – 09/30/2022Sitel Group (Former Sykes Asia Philippines)                                      Tier 1 CSA (customer service associate) & Technical representative with Sales ∙          Intuit Desktop LOB (focusing on QuickBooks Desktop and Payroll Products) from 09/19/2019 – 05/14/2021    Sale Champ Position ∙         Sales Coach for Intuit Desktop LOB (still focusing on QuickBooks Desktop and Payroll Products) from 05/14/2021 – 09/30/2022 10/06/2022 – Present Freelance Virtual Assistance Currently Working as, a Sales Administrator and Client Onboarding Specialist for a Coaching and training application that offers a coaching and learning platform and LMS. Lead generation and prospecting for a AI application tool. Character Reference     Graice Lourdes Balbin                          Sensis/ Telstra Prepaid System Compliance                                                             Contact No:-   Ajay Quiroz                                          Former Supervisor of Sensis Yellow Pages                                                            Contact No:- Irene Quisel                                          Supervisor of Sprint customer Financial Support                                                             Contact No:-                         Jaramia G De Leon Previous colleague in Capital One                                                             Contact No:- Joanna Maria Isabel MendozaMaster Sales Coach in Intuit Desktop LOB                                                             Contact No:-                                                                                           ___________________________________ Diana Rose Eder Bandiola