Diana Paladi

Diana Paladi – Product Manager Bucharest, Romania Mobile: - Email:- About me Product Manager with 4 years of experience in the online gaming industry, holding extensive knowledge in the field of mobile and web UX/UI journeys. Previously in charge of mapping all user journey funnels, market research, requirement docs, alignment with different stakeholders until project completion and training them on feature launch. I am known for my “hands-on” management style, with attention to detail and meeting deadlines. Relevant work experience 2018 – Present | Product Manager | Blue Chameleon Tech Addressed business needs by conducting research and surveys in order to identify the best practice, before launching new products and features. Monitored and absorbed changes and new technologies in the market by gap analysis; identified and analysed: competitors, markets, trends, opportunities and product gaps. Focused on UX/UI, user journey, registration funnel, acquisition offers, promotional offers, cashier & payment methods, customer service, etc. Mapped specifications and usage flow, and built product requirement docs by collecting requirements from specific stakeholders. Set timelines with the project manager, tested end product and trained relevant teams Optimized product and user journeys, reduced bugs and faults and learned players interest. Evaluated existing website pages and flows Managed a team of 3 people and overlooked: Conducting of testing of the product, identifying and reporting faults to the development department. Product QA responsibility Managing and monitoring new/existing projects by understanding business units needs and assisting with mapping project mile stones and setting SLAs. Project Manager responsibility 2017 - 2018 | Product QA | GoWild Gaming Monitored product performance, identified and reported bugs through testing (BAU testing, acquisition, brand launch, feature launch, development deploys, etc.) Initiated a Log In/Forgot Password optimization process by identifying analytics reports which have shown drops in those areas Managed and supervised Jira tasks, reporting QA results to the relevant stakeholders Trained relevant teams after each release note when applicable Developed new standards and improvements and created testing protocols towards implementation in the product 2016 – 2017 | CS Shift Manager | GoWild Gaming Managed shifts of 3-10 agents, ensuring proper execution of all necessary tasks, human resource management and task distribution, monitoring financial KPIs and reporting in real time, QA website testing Monitored incoming registration flow, activation drops, performed anti-fraud checks, identified collusive/abusive patterns, monitored financial activity and provided proactive, real time assistance to customers facing rejected transactions Provided customer support by Informing and assisting online casino customers via inbound and outbound chat, email and phone, outbound sales calls to new and existing customers, promoted existing offers and created custom bonus plans based on preferences and activity pattern, upselling and cross-selling when possible Handled account closure requests, strong efforts towards retention by use of emphatic, solution-oriented approach Assisted the Product team with QA website testing for our product and reported identified bugs to development Additional work experience 2019 Social Media Manager | Blue Chameleon Tech Administered and monitored Telegram channels for 2 brands. Posted daily brand updates, generated promotional offers, created graphic assets in Photoshop, conducted flows implementation in the websites in connection with the channels, communicated with VIP channel members and assisted them with technical difficulties Managed, interviewed and trained the new Social Media Manager to take over the responsibility Education 2016 Transylvania University of Brasov, Brasov Sociology - Bachelor's degree pending Certifications Digital Product Management - Modern Fundamentals - Course | University of Virginia Developing innovative ideas for new companies - The First Step in Entrepreneurship - Course | University of Maryland, College Park ECL Language Certificate (English) ECDL (European Computer Driving License) Certificate Languages Romanian | Mother Tongue English | C2 Spanish | A1 *References available upon request.