Diana Maria Talaba

I’m a dedicated Customer Service & Team Management Specialist with over 6 years of remote experience. I’ve successfully led service teams, supported thousands of clients, and collaborated across departments (legal, QA, HR) to optimize workflows and enhance customer satisfaction. I’m adaptable, multilingual, and passionate about delivering high-quality service in fast-paced environments.

Services I Offer:

• Customer support via email, chat, and phone
• Remote team management and coordination
• Client relationship management (CRM)
• Assistance with U.S. visa and immigration processes
• Onboarding and training of new agents
• Performance tracking and KPI reporting
• Conflict resolution and escalation handling
• Administration of tools like Zendesk, JIRA, and CRM systems
• SOP creation and process optimization
• Multilingual support: English, French, and Spanish
• Data entry and documentation management
• Collaboration with QA, HR, and legal departments
• Strategies to improve customer satisfaction