Diana Mae Lagajino
Quezon City, Philippines
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ww.linkedin.com/in/diana-mae-lagajino-8a-
To be part of the company that indulges professional growth
which provides challenging and rewarding careers while
allowing me to utilize knowledge in skills.
EXPERIENCE
HMShost, M
aine USA — Line Attendant Trainee
April 2017 - May 2017
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Performed duties in accordance with all applicable standards,
policies and regulatory guidelines to promote a safe working
environment.
Stayed up-to-date on menu changes to offer current and accurate
information and help customers select optimal meal choices based
on individual preferences.
Used cash registers and POS systems to request and record
customer orders and compute bills.
Counted cash in register drawer at beginning and end of shift.
Responded immediately to calls from personnel to clean up spills
and wet floors.
Teleperformance, Ortigas, Philippines— V
erification Researcher
Specialist (CSR)
SKILLS
❖ Good listening skills
❖ Recordkeeping
Strength
❖ Technical Support
❖ Customer Support
❖ Keyboarding
❖ Written and Oral
communication
❖ Microsoft
Office-word,excel,po
werpoint
❖ Gathering
Information
❖ Maintains
Confidentiality
❖ Professional and
Mature.
April 2019 - February 2020
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Documented information and submitted detailed reports.
Verified accuracy and validity of data entered in databases.
Entered client information into databases quickly and with minimal
errors.
Handled 300+ calls everyday to address customer inquiries and
concerns.
Troubleshoot any issues and escalate issues to the proper
department.
Maintained an excellent attendance record, consistently arriving to
work on time.
Answered questions with knowledgeable responses.
Answered calls, took messages and transferred calls to appropriate
individuals.
Worked flexible hours; night, weekend, and holiday shifts.
Assisted with training and orientation of new employees.
EDUCATION
Ateneo de Naga University
Naga City, Philippines
Bachelor Degree
March 2013- March 2018
Major in C
omputer
Management and
Accounting
LANGUAGES
English, Tagalog
