Diana Mae Geganzo

Hi! I'm a customer support with more than 5 years of experience handling and assisting clients with outmost care in a professional and diplomatic manner. I support multi-line channels namely: chat, email, phone, and SMS. Has proficiency in the following software:

1. Zendesk
2. Hubspot
3. Google Workspace
4. Trello
5. Slack
6. Front

Aside from providing customer support, I also have experience in appointment scheduling, creating canned responses, providing quotations, generating invoices, and report making. I'm always updated with the current trends and continues to upgrade skills to deliver an exceptional customer service experience. As an individual, I'm hardworking, flexible, team player, with sense of humor, detail and goal oriented, patient, and can work under pressure with minimal to no supervision without compromising my work quality.

Thank you for passing through my profile and I hope to get in touch with you soon!