Diana Jean Ines

DIANA JEAN H. INES CUSTOMER SERVICE REPRESENTATIVE PROFESSIONAL SUMMARY CONTACT With 8+ years of customer service experience, I’ve consistently excelled, advancing to Subject Management Expert. I specialize in delivering exceptional service, leading teams, and mastering CRM tools. Fluent in English, both written and spoken, I apply a resultsdriven approach and proven techniques to exceed customer expectations and drive success. Phone: - Email:-Messenger: Yan Hernandez Address: Brgy. Mintal, Small Village, Davao City WORK EXPERIENCE DATA ENCODER |- Next Business Process Outsourcing Solutions Accurately entered and updated large volumes of customer and company data, maintaining a 99% accuracy rate. Streamlined data entry processes by identifying inefficiencies, improving team efficiency and reducing errors. Generated and analyzed reports on data trends, providing key insights for informed decision-making. CUSTOMER SERVICE REPRESENTATIVE |- VXI Global Holdings Solutions Managed customer bookings, coordinated schedules, and processed orders efficiently, ensuring a seamless experience for over 8 years. Utilized and managed various CRM tools to streamline booking processes, enhance scheduling accuracy, and ensure timely order processing. Provided timely and accurate assistance to customers, addressing inquiries and resolving issues related to bookings, orders, and tools used for customer service. ACADEMIC HISTORY AWARS & RECOGNITIONS BACHELOR OF SECONDARY EDUCATION | 2010 - 2015 St. John Paul II College of Davao TOP SUBJECT MANAGEMENT EXPERT | 2024 VXI Global Holdings | Modiv Care Account SECONDARY EDUCATION | 2006 - 2010 Santa Ana National High School ACCOUNT TOP PERFORMER | 2023 VXI Global Holdings | Modiv Care Account PRIMARY EDUCATION |- Magallenes Elementary School REFERENCES CHERRY ANN MADURA VXI GLOBAL HOLDINGS | SUPERVISOR- CORE SKILLS Data - Driven Service Improvement CRM System Management Fluent English Communicator