Diana A. Grajales
Carrera 44#12-80 |-|-
Professional Summary
Versatile, reliable, and efficient administrative professional with 3+ years’ experience supporting
managers and executives to advance internal operations. Proficient in all Microsoft applications, Adobe,
and CRM applications. Diversified skills include client relations, human resources, recruiting, project
management, and administrative support. Excellent phone skills and digital communication skills.
Academic History
BUSINESS ADMINISTRATION | AUGUST 2013- CURRENT | UNIVERSIDAD AUTONOMA DE
OCCIDENTE
· Coursework in Business Administration, Communications and Accounting
· Coursework in Organizational Behavior, Compensation, Labor Relations and Recruitment
· Desktop publishing workshop
Core Qualifications
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Loads of common sense, passion, responsibility, and confidence.
Financial tracking experience
Entrepreneurial spirit to make things happen
Strong problem-solving ability
Critical thinker
Goal Oriented
Excellent organizational skills
Planning and Time management
Excellent Microsoft office skills
Passion for social projects
Flexible
Database management
Customer service-oriented
Works well under pressure
Travel administration
Work History
BUSINESS DEVELOPMENT | PERICIA SOLUTIONS | JANUARY 2017- CURRENT
· Interfaced with clients requiring staffing services to determine number of hires, salary, positions, and
job descriptions for short-term and long-term temporary employees.
· Sourced resumes to select best qualified candidates and interviewed candidates to better assess
qualifications and ascertain personality, personal character, and work ethic.
· Validated applicants’ references and communicated with previous employers to qualify capabilities
and verify work history.
· Followed up with clients to evaluate temp employee performance and client satisfaction.
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Reviewing existing contracts and looking for growth opportunities.
Bringing together necessary resources to deliver on client objectives.
Ensuring that the sales database is always up to date and accurate.
Implementing sales and marketing strategies and plans.
Ensuring that proper procedures and practices are in place so that maximum efficiency is achieved.
Acting as an ambassador of the business at all times.
Identifying prospective clients and then contacting them.
Participating in product or service development and design.
Assisting in the recruitment, training, and development of staff.
Developing new and old clients to grow them into a diversified customer base in a specialist niche
market.
· Generated new business and long-term account opportunities
KEY CONTRIBUTIONS
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Successfully expanded account base from 80 to more than 150 accounts
Received an average 85% customer satisfaction rating to date, 15% higher than company average.
Was able to expand companies recruiting network by up to 20%
Implemented DISC assessment evaluations to candidates
ADMINISTRATIVE ASSISTANT | DIVENTO INGENIERIA SAS | JANUARY 2015-JANUARY
2017
· Assisted in creating a communication process between all levels of management.
· Assisted in maintaining digital and hard copy human resources files.
· Worked closely with management to develop quarterly management audits that were presented at
the executive meetings.
· Assisted in developing the exit interview process for seasonal and part-time employees.
· Led aggressive campus recruitment initiative to build brand and expand company’s relationships
with target schools.
· Interfaced with clients requiring staffing services to determine the number of hires, salary, positions,
and job descriptions for short-term and long-term temporary employees.
· Sourced resumes to select best-qualified candidates and interviewed candidates to better assess
qualifications and ascertain personality, personal character, and work ethic.
· Validated applicants’ references and communicated with previous employers to qualify capabilities
and verify work history.
· Followed up with clients to evaluate temp employee performance and client satisfaction.
EXECUTIVE ASSISTANT/ PROJECT ASSISTANT| CENTRO DE INVESTIGACION CIENTIFICA
CIC | APRIL 2014-JANUARY 2015
· Managed Head of Scientific Research complex and frequently changing travel arrangements
· Created expense reports, budgets and filing systems
· Developed and maintained alert system for upcoming deadlines on incoming requests, projects,
events
· Distributed company-wide announcements, book conference rooms, and coordinated catering for
staff events
· Assisted Project coordinator in financial reports to NIH grants
· Completed application for NIH projects
· Was able to organize International projects and National projects with financial statements
· Participated in ICEMR conference
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ACCOUNT MANAGER | DR.LINA MARIA TRIANA | AUGUST 2012- APRIL 2014
· Implemented various employee incentives that boosted motivation, performance, employee
retention, and sales.
· Recognized performer by senior management and go-to-person for new projects and leadership roles.
· Received 20+ calls a day and attend 17+ patients a week for various plastic surgery procedures
· Was able to implement CRM and restore lost patient files
· Brought in 5 patients from U.S. within a month.
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