DIANA GERMAIN
linkedin.com/in/diana-germain-34b9683--
Senior Software QA Team Lead
Information Technology professional with over 10 years of blended technical and project management experience. Unique
combination of project facilitation experience coupled with technical expertise delivering solutions that solve problems and
impact performance. Accomplished professional with passion for motivating teams, QA testing, and project management.
Technically proficient with excellent communication and client engagement skills.
AREAS OF EXPERTISE
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QA Test Plans
Agile
Technical Training
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Smoke / Regression / Integration testing
Team Building
Client Needs Analysis
TECHNICAL SKILLS
HTML |CSS | SQL | HP Quality Center | Data Science Certificate (In Progress)
PROFESSIONAL CAREER HISTORY
COGNIZANT – Teaneck, NJ
2017 – Present
One of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the
digital era.
Senior Associate, Quality Assurance Team Lead (Voya Financial Outsourced to Cognizant)
Outsourced by Voya Financial to Cognizant as QA team lead for Voya Financial application remediation project that is moving
several hundred custom financial applications to a cloud-based platform. Oversee and mentor a 5-member offshore
application testing team. Analyze and understand requirements, objectives and expectations from business users and
stakeholders to plan suite of testing strategies. Testing strategies include smoke, regression and integration testing, as well as
both manual and automated testing. Communicate timely status to management. Ensure adherence to change management
practices. Perform gap analysis and define risks. Coordinate with developers, other QA testers, and stakeholders as
remediated applications are moved through the Software Development Life Cycle (SDLC). Manage off-hours production
software releases (1-2 per month). Troubleshoot technical issues in production and test regions. Ensure documentation of
evidence and process in adherence with change management and audit requirements. Virtual employee since 2009.
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Mentored and coached staff to achieve a 100% success rate and 0% downtime outside the maintenance window for all
applications in their new environment.
Met accelerated product lifecycle deadlines and caught issues/defects earlier in the process by developing a clear
definition of required actions and assigning owners.
Voya Financial (formerly ING, CitiStreet and State Street) - Braintree, MA
Helping individuals with their financial needs including, but not limited to, retirement, investment, and insurance services.
QA Analyst | Tester
2011 – 2017
Authored and planned deliverables and milestones within the SDLC and Agile environment. Created technical project plans
and led multiple teams in software enhancement projects. Managed timelines and ensured team hit goals and benchmarks.
Developed testing strategies and identified potential risks; delivered solutions to emergent and ongoing issues. Created
business use cases based on stakeholder input. Mentored and trained testers. Ensured documentation of evidence in
adherence with change management and audit requirements. Worked with UAT testers. Participated in Agile-based projects
Diana Germain (cont.)
as a tester and as an application SME (Subject Matter Expert). Demonstrated software to end users.
troubleshooting of technical issues in production and test regions. Managed up to 4 testers per project.
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Developed master test strategies and test summary reports, as well as defined testing strategy and risks.
Took ownership of issues as they arose, following through to resolution.
Coordinated with business analysts, testers, and other stakeholders to create SharePoint site and
documentation.
Performed
technical
QA Analyst | Tester
2006 – 2011
Conducted functional testing and appointed team lead on multiple projects. Tested code releases at all stages and
communicated results in accordance with change management processes and guidelines. Performed troubleshooting of
technical issues in production and test regions. Communicated feedback and results with technical and business teams.
● Ensured client Service Level Agreements (SLAs) were met by meeting deadlines and achieving application stability.
● Utilized SQL to achieve result variations; analyzed data and incorporated results into testing for further analyzation.
● Successfully launched a complex transactional-based application with multiple entry points on time and with a very
low defect rate.
● Efficiently compensated for delays caused by a late code drops on an enhancement, ultimately meeting deadlines and
achieving full application stability with functional enhancements to meet client Service Level Agreements (SLA).
**Prior Roles, CitiStreet and State Street**
Production Operations Engineer (On-call Engineer) | Developer (Java) | Systems Analyst
EDUCATION AND CERTIFICATIONS
Master of Business Administration | NORTHEASTERN UNIVERSITY | Boston, MA
Master of Science, Computer Science | BOSTON UNIVERSITY | Boston, MA
Bachelor of Science, Biology | UNIVERSITY OF SOUTH FLORIDA | Tampa, FL
Certifications:
Advanced Yoga Certification | Level 1 Yoga Tune Up® Teacher Training with Jill Miller, Kripalu | Lenox, MA | 2016
RYT Yoga Teacher Certification | Open Doors Yoga Studios | Weymouth, MA | 2015
