Diana Fullon

Diana Camille Fullon Pasig, Philippines-- 3 years of proven skills in Customer and Technical support Work experience Amazon Expert June 3 2019 - Present AMZ AllStars BGC Taguig Working as a Virtual Assistant in handling high revenue Amazon stores Handled Amazon Seller Accounts by maintaining their performance and ranking. Manages Star Rating of 15 reviews across all stores Knowledgeable in Google Sheets, Microsoft Excel, Amazon Seller Central, Viral Lunch, Helium 10, Trello, Slack, Seller Legend, Wordpress, Zapier, Apify Answering Buyer Messages, Direct Emails through Zendesk and Slack Provides Phone Support E-COMMERCE SPECIALIST Shopify - TaskUs BGC Taguig 10/2018 - 03/2019 • Worked as Customer and Technical Support for online businesses using Shopify platform • Analyzed website‘s performance and trend to provide coaching and help them grow their business • Assisted in basic HTML, CSS, Liquid, and Javascript adjustments for websites‘ customization • Provided insights and suggestions in utilizing Social Media platforms for a business like Facebook, Instagram, Amazon, etc SUBJECT MATTER EXPERT Customer Contact Channels/C3 - BGC Taguig 06/2017 - 09/2018 • Provided real-time support, coaching, and feedback to representatives. • Assisted Supervisor with reports and duties including login/logout, follow-ups, and adjustments. • Performed side by side observations and live call monitoring to check for representatives’ performance improvement. • Handled escalated calls. CUSTOMER SERVICE REPRESENTATIVE Customer Contact Channels/C3 - BGC Taguig 06/2016 - 06/2017 • Managed a large amount of calls. Identified and assessed customer’s needs to achieve satisfaction. Processed customer accounts and file documents. • Provided accurate, valid and complete information by using the right methods/tools. • Handled complaints, provided appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Awards Best in Quality for SME Level 2018 Customer Contact Channels/C3 - BGC Taguig Best Customer Phone Service 2019 AMZ AllStars BGC Taguig Skills AMAZON SHOPIFY Languages Applications Amazon Seller Central, Viral Lunch, Helium 10 Zendesk, Slack, Tasker BASIC HTML, Liquid Amazon Seller Central, Viral Lunch, Helium 10, Trello, Slack, Seller Legend, Wordpress, Zapier, Apify, Manychat Education Bachelor of Science in Information Technology 2014 - 2016 FEU INSTITUTE OF TECHNOLOGY Bachelor of Science in Information Technology with specialization in Web and Mobile Applications. STA. ROSA CATHOLIC SCHOOL 2010 - 2014 REFERENCE JOSE ELISES Training Manager - AMZ AllStars - MARVIN LABAY Operations Manager - C3 - GILBERT CASTRO Guru Builder - Shopify - Created with