Diana Estrada

DIANA F. ESTRADA Address: 118 Alonto St, Brgy. Bago Aplaya, Davao City Contact Number: - Email Address:-Skype ID: live:dfestrada90 OBJECTIVE I aim to obtain a role that offers professional working environment and enables me to improve my skills and become a useful asset for the growth of the company and the attainment of its goals. WORK EXPERIENCE EXECUTIVE VIRTUAL ASSISTANT – eCommerce (Amazon, Etsy, Ebay, Shopify), Social Media Management, Content Creation May 2016 – March 2021  Social media management – research and create new relevant content including graphic design done in Canva and Photoshop to be scheduled to post on all social media channels.  Ecommerce store management – conduct research for new products to be added on the store. Design the layout and all the elements including logo and banners.   Edit product photos and upload them accordingly. Create the description that includes all the information needed for the listing.  Monitor sales and reviews. Check client messages through all outlets including emails and in-site messages.  Performing extensive support functions—including managing web content, communicating with teams, and coordinating general operations—while maintaining a consistent level of professionalism and accuracy.  Performed creative graphics skills using Adobe Photoshop and Canva.  Managed multiple social media channels and regularly published different types of contents to ensure consistent engagement to the visitors.  Communicating consistently via phone, email, and Skype, ensuring reliable ongoing contact throughout the day.  Managed several email accounts on a daily basis, ensuring excellent customer care for our clients.  Assemble reports, speaking notes, or PowerPoint presentations for meetings or client speaking engagements  Balancing multiple tasks within time-sensitive environments while providing top-level organization and interpersonal skills. OPERATIONS MANAGER - Mini Clean Business Solutions May 2015 – May 2016  Attracts applicants by placing job advertisements using newsgroups and job sites.  Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.  Prepares employees for assignments by establishing and conducting orientation andtraining programs.  Monitors and maintains each employee's daily performance by constant communication with the teams and accommodates to their concerns and needs.  Prepares weekly and monthly report for the entire performance statistics of all the employees.  Provides administrative and operational support to ensure the organization runs smoothly.  Maintains the work structure by updating job requirements and job descriptions for all positions.   Maintains organization staff by establishing a recruiting, testing, and interviewing program; candidate selection; conducting and analyzing exit interviews; recommending changes.    SALES AND MARKETING COORDINATOR - Biosite Medical Instruments, Inc. April 2014 – May 2015  Responsible for determining an approach to pricing and set prices for products and  services and manages distribution channels for all the clients.  Assists in the development of reports and presentations; developing and maintaining documents, electronic spreadsheets and PowerPoint presentations; managing information in databases and/or lists; and conducting research via the Internet, telephone and other means.   Maintains liaison with external and internal suppliers, assisting in commissioning and delivery of marketing material. ADMINISTRATIVE OFFICER / INVENTORY OFFICER for Nokia & Blackberry - ServCARE Solutions Phils. Inc. June 2013 – December 2013  Maintains parts inventory by checking stock to determine inventory level and anticipating needed supplies.   Responsible in maintaining office files and documents and does prompt submission of reports.   Attends important phone calls, workshops, and trainings for the company.   Caters to walk-in clients or by telephone regarding their concerns with repair of their devices or to obtain details of complaints and ensures that appropriate actions were made to resolve client's problem.   Keeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. ADMINISTRATIVE OFFICER / HR ASSISTANT - ASDACE Trucking Services November 2011 – July 2013  Does overall administrative tasks and reports to the head management related to daily business operations.   Worked on creating SOAs/payables for the company’s clients   Responsible in creating weekly and monthly reports needed for monitoring of all the expenses generated   Assigned in organizing financial documents   Responsible for the payroll of the company’s workers. • Organizes and maintains paper  and electronic files, deals with paperwork and office organization.  Responsible for the processing of human resource tasks and caters to the needs of company employees.    SKILLS AND KNOWLEDGE  Proficiency with the following tools: -Google Suite -Slack -Hootsuite -Asana -FreshChat -Platformly -Trello -Monday -Notion -Zoom -Skype -Amazon -Shopify -Ebay -Wordpress -Canva -Adobe Photoshop -Filmora -Helium -JungleScout -Microsoft Office  Graphic design skills  Able to identify and solve problems before they reach critical stages  Able to manage multiple priorities and meet deadlines  Fast learner (Organization-specific software applications and/or tools)  Resourceful and willing to learn new skills  Able to work independently and to anticipate what's needed and react accordingly REFERENCES Available upon request.  Communications – great phone skills, positive attitude  Ability to maintain confidentiality and trust  Proper use of etiquette in the virtual environment  Copywriting and Editing Assistance