Diana E Jimenez

D IANA J IMENEZ, MBA 15306 Delachaise San Antonio, TX 78232 |-| - O PERATIONS M ANAGER Versatile Operations Manager with 10 years of progressive experience overseeing operations, including facilities management and services. Plan and manage multimillion dollar budgets and implement streamlined processes and procedures that reduce operational costs. Proven ability to lead teams through organizational change while securing their buy-in, reducing turnover, and improving team morale. Recognized for the ability to resolve issues and establishing relationships. C ORE C OMPETEN CIES Planning & Budgeting • Operations Management • Facilities Management • Process Improvement • Organizational Leadership • Project Management • Cost Control • Team Leadership • Vendor Management • Contract Management • Written & Verbal Communications • Human Resources • Safety & Compliance Standards • Community Engagement • Contingency Planning • Customer Service • Relationship Management P ROFESSIONAL E XPERIENCE NATIONWIDE INSURANCE, SAN ANTONIO, TX May 2012 – Present Manager, Building Services (Aug. 2019 – Present) Supervisor, Property Management – Corporate Real Estate (Jan. 2018 – Aug. 2019) Supervisor II & III, CRE Support Services (May 2012 – Jan. 2018) Promoted several times into positions of increasing responsibility across career at Nationwide. Oversee a 260,000 square-foot facility (including 33 acres) as well as plan, forecast, and manage a $6.5M annual budget for facilities management and operations, including janitorial, landscaping, elevator, shredding, and more.  Develop and implement processes and procedures to reduce short- and long-term business operating costs.  Partner and build relationships with a range of business units across the company and vendors to foster problem solving and collaboration.  Manage vendors, including work orders and supplier management. Serve as food services liaison.  Prepare and manage service facilities agreements / contracts serving as point of contact. Perform building inspections and reporting.  Oversee and accountable for team performance, including workflow and project management.  Provide planning and leadership to ensure all safety protocols are established, communicated, and met. o o Upon promotion to manager, provided organizational leadership to facilities employees, who were resistant to change. Communicated objectives and expectations to staff in team meetings and one-on-ones to develop relationships and trust with employees, which improved morale and reduced turnover. Successfully led a move of- employees from four locations into a new building, which involved hiring new staff, implementing improved operations' processes and procedures, and providing training. o Led building moves and desk reconfigurations, which involved 30% of employees within the call center. Partnered with IT and vendors to maintain workplace productivity for all moves. o Demonstrated leadership and adaptability during Covid-19 by ensuring 1000+ employees received the equipment they needed to work remotely. Partnered with leaders to create and execute plan to return employees to the office. o Partnered with IT and vendors to resolve scheduling conflicts related to room reservations to ensure large, sought-after meeting spaces were properly equipped and set-up for key events. o Member of the company's Diversity and Inclusion Council and Community Engagement Council. o Awarded GEM for exhibiting extraordinary service and dedication in 2020 and 2013, recipient of multiple Bravo awards for service. Diana Jimenez, MBA |-| - | Page 2 P ROFESSIONAL E XPERIENCE , C ONT . STUDENT ALTERNATIVES PROGRAM, INC. SAN ANTONIO, TX Oct. 2010 – May 2012 Special Projects Manager / Executive Assistant Provided executive support to CEO, including coordinating all Board of Director's meetings, managing schedules, interfacing with internal and external contacts, and providing administrative support.  Created and compiled board agendas and packets as well as recorded and transcribed meeting minutes.  Managed and submitted payroll for corporate staff. o Initiated and implemented a corporate travel program. Developed an improved process for billing and expense reporting. o Carried out the CEO's mentoring program by engaging with teachers and students within charter school district to encourage program participation. Discussed and explained program to teachers and facilitated workshops. MILAN INSTITUTE, SAN ANTONIO, TX Dec. 2009 – Oct. 2010 Retention Specialist Developed and maintained relationships with students and their families to improve attendance rates and reduce attrition.  Identified and collaborated with at-risk students to build relationships and encourage school attendance. Engaged with them via phone or in office and conducted home visits.  Maintained database and reported monthly attrition and retention rates to the corporate office. o Established relationship with the local Food Bank to make on-site visits. Helped students apply for various support services to enable them to stay in school. O THER E XPERIENCE ESL English Tutor (part time), Alamo Colleges, San Antonio, TX; Oct. 2013 – May 2015 Sales Office Manager, Univision, San Antonio, TX; Feb. 1997 – Feb. 2009 E DUCATION , C ERTIFICATION , & S KILLS Master of Business Administration (MBA), University of the Incarnate Word, San Antonio, TX; 2011 Bachelor of Business Administration, Human Resources Management, Our Lady of the Lake University, San Antonio, TX; 2006 Certification: Facility Management Professional (FMP®), International Facility Management Association (IFMA); 2020 Training: Driving and Influencing Change, Adaptive Strategic Execution Program (ASEP), Duke University Computer Skills: Workday, Peoplesoft, SAP, Oracle, Computerized Maintenance Management System (CMMS), Microsoft Office / 365 (Word, Excel, PowerPoint, Outlook, Teams, SharePoint), Lotus Notes, Zoom and video conferencing tools Language Skills: English and Spanish (business and conversational proficiency)