DIANA DE LISO
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Customer Service Specialist
LANGUAGE
PROFILE
ITALIAN - MOTHERTONGUE
ENGLISH - FLUENT
JAPANESE - BASIC
SPANISH - BASIC
Experienced customer service specialist I have gained experience both in
direct contact with the public and through dedicated online platforms
I believe I can add value as a customer service representative with several
years of experience in the field through a dedicated focus on customer
satisfaction and post-sales support.
PORTUGHESE – BASIC
EXPERIENCE
EDUCATION
Customer Service Specialist
Teleperformance Portugal / March 2020 – December 2024
Management of commercial request
COURSE OF STUDY - 2011
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Università “l’Orientale” di
Napoli
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COURSE OF STUDY - 2007
Liceo scientifico “A.Diaz”
SIX SIGMA WHITE BELT 2022
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Management of Zendesk ticket (B2B )
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Handling and solving our partner’s commercial and technical tickets
Verify that policies are followed by merchants and suppliers alike
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I was also responsible for training new hires and creating and providing them
with a translated system that would make the customer response process more
streamlined and faster by increasing productivity by 14 T-Days and improving
customer satisfaction by 0.35 points
SKILL
-PROBLEM SOLVING
-OFFICE SUITE
-D.I.M.M.I.
Resolve commercial problem encountered by customer in accordance with
procedure
Process daily ticket ensuring customer satisfaction while reaching and exceeding
my team’s hourly target
Handle and verify backlog
Qualified to handle Iberia and UK markets
Senior floor manager for the daily shift
Adare Manor (Ireland)/ February 2018– December 2019
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•
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Managing and supervising staff
Handling directly VIPs and VVIPs
Check the stock, ensuring top quality service at all times
- ANALYTICAL SKILLS
FLOOR MANAGER
PIER ONE MARIOTT HOTEL (SYDNEY)/ Aug 2016 – Jan 2018
- LOGICAL AND PROACTIVE
THINKING
SUPERVISOR
FOUR SEASON HOTEL (UK)/ Sept 2015 – Jul 2016
-TIME MANAGEMENT
WAITRESS
EPCOT @ WALT DISNEY (USA) Aug 2014 – Aug 2015
-POSITIVE ATTITUDE
