Diana Andres

 Diana Andres General Virtual Assistant/Executive Virtual Assistant/ Technical Specialist Details Zone XI, Brgy. Irawan, Puerto Princesa City, 5300, Philippines --Date / Place of birth 01/18/1984 Taguig City Nationality Filipino Links Facebook Account WhatsApp Onlinejobs Hubstaff Talent Upwork Skype Skills Critical thinking and problem solving Problem Solving Decision Making Microsoft Office Time Management Ability to Multitask Communication Ability to Work Under Pressure Computer Skills Customer Service Ability to Work in a Team Calendar Management Highly organized and efficient Technical Support Profile I am responsible for providing remote assistance to business management professionals. I am an enthusiastic individual with superior skills in working both team-based and independent capacities, bringing strong work ethic and excellent organizational skills to any setting. I am excited to begin a new challenge with a successful team. I am passionate, great performer, engaging, hardworking and attentive customer service specialist highly trained in conflict resolution and communication. My duties would be: Answer emails and phone calls from customers. Make travel arrangements. Schedule appointments. Make cold calls to generate leads from a provided spreadsheet. Create content to post on the company’s social media channels. Conduct online research to find address and contact details for a given list of companies. Prepare presentations according to instructions given. I can help your company increase customer loyalty and help you achieve your business goals by providing excellent customer service. Employment History Senior Broadcaster at DYEC AM STATION, Puerto Princesa City November 2004 — May 2012 DYEC AM STATION is a local radio station that provides current news and events in Puerto Princesa City, Palawan.  Gather new reports and create new items.  Promoted as a Senior Broadcaster. Customer Care Specialist at IBM Daksh, Puerto Princesa City May 2012 — February 2014 IBM’s greatest asset is the IBMer. We believe our strength lies in the diversity of our employees. IBM encourages creative pursuits and passions outside of work, because when IBMers can explore their curiosity, it gives all of us a new outlook on the world and its possibilities for emerging tech. Together, IBM can drive progress through meaningful innovation and action. Process the complaints about the missold insurance of the customers from the biggest bank in the United Kingdom, The LLOYDS BANK. Senior Advisor for Operations at Concentrix-SYNNEX, Puerto Princesa City February 2014 — January 2018 Concentrix is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Reviews the process and helps the team on maintaining their metrics. Being an assistant of the Team Leader.  Provides coaching with the team mates.  Processing complaints from the clients and helping the agents.  Promoted as a Subject Matter Expert. Customer Service Representative at Reed Elsevier Philippines, Puerto Princesa City May 2018 — January 2019 Reed Elsevier is a global operations center in the Philippines delivers a variety of services for the RELX Group business. Scientific, Technical & Medical provides information and analytics that help institutions and professionals progress science, advance healthcare and improve performance Provides customer support for the professors and nursing students in the USA about NCLEX. Provides books for Nursing students. Broadcaster at Radyo Bandera Philippines Incorporated, Puerto Princesa City January 2019 — October 2019 Radyo Bandera Philippines, Inc. is a local radio station that provides current news and events in Puerto Princesa City, Palawan. Gather new reports and create new items. Technical Advisor Support II at Concentrix-Convergys, Puerto Princesa City October 2019 — September 2022 Concentrix is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Provides technical support  for Intuit QuickBooks Desktop, Point of Sale and Intuit Merchant Services Accounts.  Assists clients about reconciliation, billing/subscription for the customer about their Financial Software  Promoted as a Subject Matter Expert. Education B.S. Mass Communications, Major in Broadcasting, Palawan State University, Puerto Princesa City June 2000 — April 2004 The Palawan State University is committed to upgrade the quality of life of the people by providing higher education opportunities through excellent instruction, research, extension, production services and transnational collaboration and innovations Units in Law, Palawan State University Law School, Puerto Princesa City June 2006 — August 2006 Awards and Recognitions IBM Daksh, Quezon City, Philippines May 2012 — February 2016 Top 6 Agent for February 2013 Top 4 Agent for March 2013 Top 1 Agent for June 2013 Exceeding Expectation Awardee for September 2013 Exceeding Expectation Awardee for October 2013 Exceeding Expectation Awardee for December 2013 Concentrix-SYNNEX, Quezon City, Philippines February 2016 — January 2018 Exceeding Expectation Awardee for February- Top Agent-Lloyds PPI Top Colleague of PPI Telephony 2015 Demigod for August, 2015 Super-Agent for Telephony for 2015 Standee for being Q1 Top Performer for telephony Quality Superstar for January to June 2015 Band 4 Promotion 2016 Top Agent-PPI Top Performer for the First Quarter of 2016 Top Performer for the Third Quarter of 2016 Top Performer for the Fourth Quarter of 2016 Performance Rockstar of the Month of May 2016 Performance Rockstar of the Month of June 2016 Top SME for Telephony for February 2016 Top SME for Telephony for November 2016 Top Performer for the First Quarter of 2017 Top SME for Telephony for February 2017 Top Performer FY 2017 Overall Concentrix Concentrix-Convergys, Shaw, Mandaluyong, Philippines October 2019 — September 2022 Top Agent for Q1 2020 Top Agent for Q4 2020 Top Performer for FY22 Tax Season References John Jynell Motilla from Freelancer-· - Hon. Modesto"Jonjie"Rodriguez, II from Puerto Princesa City Government - Louie Larrosa from Radyo Bandera Philippines, Inc. - Christian Moises Panilan from Ring Central - Apreel Sampana from Concentrix - Hazel Kim Baello from Cognizant - Carina Almodal from Reed Elsevier Philippines - Allan Gabriel Baraquia from Ring Central - Leila Bingco from Provincial Government of Palawan - Courses 2002 Journalism Skills Training 2008 HTML Programming Desktop Publishing Digital Graphics and Image Manipulation Journalism for Development: Media Skills Enhancement Course 2009 Training and Seminar Relative to the Security and Threat 2010 Preventive Measures of Media Personalities 2011 Risk Awareness and Media Safety Training Course Seminar/Workshop on Personal Security Measures for Media Practitioners 2020 Using Cresta to Support the Messaging Experience 2021 Money by QuickBooks Awareness Training Use Expert Conversations User Interface (ECUI) for messaging and chat QuickBooks Desktop - Data Management Features for Payroll and Payments customers Help Customers with Year-End Reconcile Uncivil or Abusive Customers, Threatening Customers, and Customers in Crisis Complaint Management Program Essentials Delivering Difficult Messages in Cares Interactions Buy/Sell/Hold Bitcoin Tools