Diana Alvarez

DIANA ALVAREZ VIRTUAL ASSISTANT EXPERIENCE Yawhann Chong Media & IT Services 2018 - Present General Virtual Assistant CONTACT Email management Calendar management Process documents and training videos creation Booking of hotels and travels in behalf of business owner Internet/online research for specific topic needed by client Processing of invoices and sending of invoices to clients; also following up on payments Handles voice calls for business' phone hotline WeServ Internation Inc. (Fujitsu) (--www.linkedin.com/in/dian a-a-alvarez https://credly.com/u/daialv arez 2013 - 2018 Senior Network Engineer SKILLSET Provides remote network support for clients in line with ITIL framework Responsible for representing and leading network team for account related meetings; conducting knowledge transfers to newly on boarded engineers; creating monthly reports highlighting the concerns and achievements for the account; creating ways to improve support; and basically overall account management Hewlett Packard 2009 - 2013 Service Delivery Network Consultant II Provide Remote Network support from Enterprise Clients within in accordance with ITIL framework Account Champion: responsible for transition of the account, conduct meetings with Onshore team for support issues and improvement action plans, and provides monthly reports Technical Support Engineer Trend Micro Knowledgeable with Trend Micro end user product Specialized in customer service (call, email, and chat) and troubleshooting the products and client's computer Document Creation Training Videos creation Report Creation Customer Support Data Entry Email Management Office Application Schedule Management Internet Research WordPress Management Social Media Management EDUCATION 2008 - 2009 2004 - 2008 Mapua Institute of Technology B.S. Electronics and Communication Engineering Dean's Lister Fujitsu Scholar