Dian Pascua

DIAN MAE PASCUA EXECUTIVE ASSISTANT, CUSTOMER SERVICE SUPPORT. VIRTUAL ASSISTANT, ADVERTISING MANAGER AND TELEMARKETER. INTRODUCTION Hi there! I'm Dian, I love communicating with people and learning new things. I'm confident in my ability to make anything I put my mind to into success. I work conscientiously, positively and efficiently because I love what I do. I'm Extremely motivated and professional. Career Progression: Executive Virtual Assistant to the Owner May 2022 - October 2022 Kilo Home Cleaning Downington, Pennsylvania - Acted as the point of contact among owner, cleaners, and customers - Create and manage social media posts and ads. -Manager cleaners and customer cleaning schedules. -Answer customer inquiries and issues through email and phone calls. PROFESSIONAL SKILLS Excellent customer service skills Copy Writing Content Creation Lead generation Telemarketing skills Flexible administrative skills Data Entry and product listing Internet Research Expertise in Microsoft offices, Google drive and Dropbox. Knowledgeable in the following applications: Asana Freshdesk Active Campaign Semrush Lemlist Slack MailChimp -Set up hiring posts and look for potential cleaners for the company. -Manage cleaner's onboarding, background checking, as well as payment details once hired. -Created SOP documentation for the cleaning company. Executive Assistant to the Country Manager September 2008 - May 2022 IMSM Philippines Corporation Makati City/ Subic Bay Freeport Zone Administration & Organization - Acting as the point of contact among executives, employees, clients and other external partners. - Managing information flow in a timely and accurate manner. -Manage professional and personal scheduling for the Country manager, including agendas, mail, email, calls, travel arrangements, client management, and other company logistics. - Managing executives’ calendars and setting up meetings. CONTACT DETAILS - Coordinate complex scheduling and extensive calendar management, as well as management of content and flow of information to senior executives. Number:- Email:-Skype: live:dianpascua -Coordinated and set up high-level conference calls, board and management meetings, special events, and travel arrangements for the country manager. DIAN MAE PASCUA EXECUTIVE ASSISTANT, CUSTOMER SERVICE SUPPORT. VIRTUAL ASSISTANT, ADVERTISING MANAGER AND TELEMARKETER. INTRODUCTION Hi there! I'm Dian, I love communicating with people and learning new things. I'm confident in my ability to make anything I put my mind to into success. I work conscientiously, positively and efficiently because I love what I do. I'm Extremely motivated and professional. PROFESSIONAL SKILLS Excellent customer service skills Copy Writing Content Creation Lead generation Telemarketing skills Flexible administrative skills Data Entry and product listing Internet Research Expertise in Microsoft offices, Google drive and Dropbox. Knowledgeable in the following applications: Asana Freshdesk Active Campaign Semrush Lemlist Slack MailChimp CONTACT DETAILS Number:- Email:-Skype: live:dianpascua Career Progression: Executive Assistant to the Country Manager September 2008 - May 2022 IMSM Philippines Corporation Makati City/ Subic Bay Freeport Zone - Perform administrative and office support, such as typing, dictation, spreadsheet creation, faxing, and maintenance of filing system and contact database. - Maintain professionalism and strict confidentiality with all materials, and exercise discretion when interfacing with the business. - Organize team communications and plan events, both internally and offsite. Communication & Client Relations - Answered a high volume of incoming calls and in-person inquiries from clients and colleagues; treated each person with respect and provided information and referrals. - Acted as liaison and maintained open lines of communication among senior executives, board members, shareholders, middle management and administrative staff. - Lead generation and market research/ appointment setting. Advertising Manager A Summit Media March 2019-April 2022 - Day to day handling of clients inquires, emails and issues. In charge of handling advertising contents, artworks and advertising schedules. - Required to achieve an advertising sale according to monthly quota set, I was able to set a record for our company's most profitable quarter yet , 4th quarter of 2019. - Creating monthly advertising campaigns to attract new advertisers in able to achieve the monthly sales quota. Amazon KDP Manager I-Business May 2020- September 2021 - In-charge of niche research for KDP ideas. - Uploading of finished artworks in KDP Amazon for publishing. - Create Ads and SEO optimization for sales traffic. PROFESSIONAL SKILLS (ADDITIONAL) KDP niche research KDP SEO Optimization KDP management Knowledgeable in the following applications: Trello KDP Amazon KDP Wizard Book Bolt Sorting Social Jobber ClickFunnels AppFolio Stripe Chargebee - Maintain and manage sales by optimizing and improving sales strategies for the KDP business. - Coordinate with design team for up to date artworks needed for KDP uploads. General Virtual Assistant Dynamic Life Healing Freelance (on-call) - Provide the owner the optimum support she needs for maintaining the business. - Create Active Campaign emails for daily send out. - Create and upload social media postings on the company's social media platforms. General Virtual Assistant Diann Wingert Coaching Freelance (on-call) - Monitor and arrange documentation including processes, checklist, scheduling and publishing podcast episodes, blog entries and social media posts, and other various administrative tasks. CONTACT DETAILS Number:- Email:-Skype: live:dianpascua