Diala Gloria Chidimma

Diala Gloria Chidimma Port Harcourt, Nigeria - email:- Objective An experienced and results driven virtual assistant with a strong background in administrative support, project management, and customer relationship management. Proficient in tools like Google suite, Hubspot, Click up and Monday.com, specializing in optimizing workflows, managing communication and streamlining operations. Passionate about problem solving and contributing to the success and growth of the organization I work with. Key Skills               Virtual Patient Communication Customer Support Critical Nursing Care Electronic Health Records HIPAA compliance and patient privacy Project Management Customer Relationship Management Cold calling Appointment Scheduling Email Management Effective oral and written communication Problem solving skill & Report writing Lead Generation Technical Skill { Google suite, Hubspot, Click up, Monday.com, Trello } Work Experience Customer Support Representative (Part Time) Remote Max Mayor Electricals, PH, Nigeria.       Effective communication and active listening Sending and replying emails and messages Generation of leads and converting them to clients. Cold calling and report documentation Providing solutions to arising problems Keeping records and handling accounts using Google sheets July 2024 – till date Registered Nurse (Both onsite & Remote) University of Port Harcourt Teaching Hospital, PH, Rivers State            Clear nurse patient communication Patient education and counselling Critical Nursing Care Electronic Health Records Virtual Health coaching HIPAA compliance and patient privacy Accurate documentation using Microsoft excel Follow up calls Emergency care provider Basic Life Support (BLS) Advanced Cardiac Life Support (ACLS) Virtual Assistant (Full Time) Gerex Motors, Enugu, Nigeria        Sept 2023 – Feb 2025 Aug 2023 – Sept 2024 Answering calls, handling messages and emails. Effective communication Active listening and providing support to clients Scheduling Appointments Introducing clients to the services the company renders Closing deals and proper report documentation Prepare invoice for clients Education Registered Accident and Emergency Nurse (RAEN) Nov 2023 – Nov 2024 School of Post Basic Nursing Studies, University of Port Harcourt Teaching Hospital, Nigeria Registered Nurse (RN) School of Nursing, Holy Rosary Hospital Emekuku, Imo State, Nigeria Nursing Science Oct 2019 – Nov 2022 Certifications Microsoft Excel Master Class for business managers Nedra August 2024 IT Support Certification Digital Witch Support Community February 2025 References Available upon request.