Diala Alkhawaldeh

Diala Alkhawaldeh PRODUCT MANAGER AND BUSINESS ANALYST PROFILE PMI-ACP certified, with 9+ years of experience in software Business analysis and Product management using Agile Methodology. Worked onsite and remotely, with clients and teams in the USA, the Middle East, and Europe. Strong and proactive team player and multitasker, Keen to expand upon existing skills in alignment with organizational goals. EDUCATION The university of Jordan MBA-Management 2009 - 2012 The university of Jordan BSc Computer Engineering- CONTACT --https://www.linkedin.com/in/ dialaalkhawaldeh/ NATIONALITIES Australian PR Jordanian Passport LANGUAGES English (Fluent) Arabic (Native) CURRENT ROLE Sr. System Analyst at BAAZ, Inc.| Oct 2016 Present Amman-Jordan BAAZ.com is a social media platform that aggregates all one's social media accounts in one place. Using powerful analytics, trend analysis, and advanced natural language processing technology, it provides relevant and reliable news and information to users worldwide. My responsibilities include: Meeting with stakeholders Translating business requirement into functional/technical requirements and producing requirements documents (Functional Specifications, Use Cases or any other documents required to kick off code development tasks immediately) Preparing Use cases, sequence, workflow, flowcharts and activity diagrams Doing researches on the project topics once needed Helping in creating wireframes that support the business scenarios CERTIFICATIONS PMI-Agile Certified Practitioner CORE SKILLS AND TOOLS User Interviews Requirements gathering User stories Wireframes Workflows Scrum Jira Confluence Balsamiq Google docs, sheets, slides Google Analytics Kibana PREVIOUS ROLES Product Manager at PowerToFly | Mar 2015 - Sep 2016 Remotely (Amman, Jordan-New York, USA) PowerToFly is a SaaS platform connecting women in tech from all over the world with remote jobs at companies endorsing diversity, equality, and flexibility in the workplace. As Product manager I managed the "Talent" side of the product, taking care of talent acquisition, screening, matching to jobs, onboarding and continuous support. My responsibilities included: Preparing quarterly product road maps aligned with the business strategy of the company, based on user research, competitive analysis, and data analysis Leading Requirements gathering sessions Writing user stories for new features, and working with UX/UI teams to generate wireframes and designs Backlog grooming and prioritization Follow up on the development process by leading daily standups and sprint planning sessions Working with data analytics team to measure success of new features and changing planned features accordingly Managing releases and generating release notes for internal and external users together with the marketing team Performing product demo and training sessions Business Analyst at Integrant Inc | Jun 2010 - Feb 2015 Amman, Jordan Interfacing with the clients (U.S based) and gaining understanding of their functional and non-functional requirements Designing solutions, and workflows that turn requirements to a software application Documenting analysis results and delivering them to different audiences in an agile approach Working closely with developers to monitor and follow up the progress of development Taking part in the post-production support function for clients, and monitoring tickets and fixes Projects: NeddAccess.org: Financial aid web-based platform, serving students of 80 universities in the U.S.A, where schools manage federal and private grants and loans in terms of both the application and awarding processes based on different rules and budgets. I did the business analysis for the entire system (back-end workflow and rules, front-end look and feel) and worked closely with need access, schools representatives, and the development team in an iterative fashion until the entire system was up and running, scalable for enhancements every academic year. CoachLogix.com: A SaaS coaching platform that serves as a space for coaches to manage their work with coachees and stakeholders as part of a corporate or individually. The system had modules for event management, messaging, file sharing, invoicing, and goal trackers, all designed from scratch for 7 different types of roles with different content and functions. PREVIOUS ROLES Quality Control Engineer at ProgressSoft| April 2008 - May 2010 Amman, Jordan Reviewing and analyzing Software Proposals,Requirements Specifications and Detailed Design documents using Enterprise Architect (EA) Creating test plans and test cases covering the requirements using SPIRA Executing the test cases, reporting bugs, and following up the fixing process using JIRA Executing User Acceptance Test on site. Projects: ECC Integration: Integration system between the main’s company product Electronic Cheque Clearing system (ECC) and the banking system of the following banks: Jordan Commercial bank, Jordan Islamic Bank, Arab Jordan Investment Bank, National Bank of Oman, Qatar Islamic Bank, Bank of Jordan, Capital Bank, Sohar bank (Oman), Bank Saderat Iran (Oman) Image processing applications: Financial Document Reader (FDR), Electronic Document Run Sheet (EDRS) reader, (Automatic Signature Verification (ASV) and image processing libraries developed as SDKs or to be used in these applications. Software Quality Assurance Engineer at SEDCO | May 2007 - Mar 2008 Amman, Jordan Designing test plans and creating testcases and data Testing applications (UI, Functionality, Regression) Automation testing using TestComplete Projects: Fileworx: Content Management and Control system Infotrix: Customer Queuing System, hardware included Videoworx: Media Editor Arabization drivers for printers and terminals INTERNSHIPS AND TRAINING Emerging Leader in TechWomen 2012 Program | Aug 2012-Oct 2012 USA A 4 week mentorship at Ericsson Inc., at San Jose,California, doing pre-study phase of an internal project called “Project Portfolio Dashboard”which measures progress of projects and releases against a constantly changing road map, to be used by the Project Provisioning office and other stakeholders. The dashboard gets input from Finance, Marketing, and Engineering departments and generates metrics for decision making. Grace Hopper celebration for women in computing in Baltimore, MA Attending “Innovative Leadership” training, and multiple meet-ups covering topics on women in engineering, IT, and Entrepreneurship Software development intern at CEB | Jun 2006-Aug 2006 Amman-Jordan Internship at the Solutions department of the Computer Engineering Bureau (CEB. known as Optimiza today) as a .NET software developer