Dial Balmes

 Dial Q. Balmes B4 L3 Hollywood Subd., Nula- Tula, Tacloban City-- Experience in administrative duties; scheduled meetings, handled travel arrangements, bookkeeping, purchasing and handled business to business email. Computer skills include Microsoft Excel, Microsoft Office Spreadsheets, PowerPoint, QuickBooks, FreshBooks,Google Docs, SkypeForBussiness, Glip, Dropbox, Asana, Podio and Connectwise. Excellent problem solving, customer service and communication skills. Accustomed to work long hours. WORK Experience Demand science team, ANgeles city, pampanga, 2009 Virtual Telemarketer / Home – based Outbound Agent Deliver prepared sales talks, reading from script that describe the white paper, in order to persuade potential leads to agree to receive the article. ispminT , 1 E 1st St., 16th Fl reno, nevada 89502 Administrative Assistant / Virtual Assistant (Home-based) – June 2015 –July 2017 Schedule and coordinate meetings, appointments, and travel arrangements for CEO / owners and managers Database building/ updating contacts or CRM Oversee billing profiles and AR / AP and cash flow Establish and maintain good relationship with clients and provide assistance with problems encountered Read and analyze memos, records, and reports as well as open, sort and distribute incoming correspondence, including faxes and email. Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs. Act as phone receptionist, direct phone calls, take messages, and determine whether they should be given access to specific individuals Prepare financial or regulatory reports required by laws, regulations, or board of directors Conduct research, compile data, and prepare papers for consideration and presentation by executives and chief officers Analyze business operations, trends, costs, revenues, and expenses or to provide advice SS Service & Repairs, PO BOX 158924 NASHVILLE, TN 37215 Office Coordinator / Virtual Assistant (Home-based) – Jan. 2015– June 2015 Communicate company information to the public Keep file management system organized Retrieve & Coordinate the collecting of info for online files for personnel. Conduct research as requested Manage both personal and business schedules for online and physical meetings (estimate request, repairs, and any other appointments as requested or needed) Compose correspondence, agendas, take both electronic and to send for printing Create documents, spreadsheets and / or keep current ones updated and input data. Perform data entry as requested Handle purchase orders and work orders Review incoming emails for our general email box, voice mails, Asana Requests, then respond appropriately Humanatics.com, 8750 n. cENTRAL EXPY. dALLAS, TX 75231 Call Reviewer (Home-based, Flexible Hour , Part-time) – Dec.2014 – at present Listening to recorded conversation between clients and their customers Review and evaluate the calls based on pre- set criteria Identify future or missed sales opportunities IBEX Global Solutions Philippines Inc, 3/F CENTER SM LANANG DAVAO CITY 8000 Call Center Representative – Oct. 2014 – Dec. 2014 Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. Maintains call center database by entering information. Keeps equipment operational by following established procedures; reporting malfunctions. Updates job knowledge by participating in educational opportunities. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. VXI Global Holdings B.V, 2/F ROBINSONS JP LAUREL AVE., LANANG DAVAO CITY 8000 Call Center Representative (Technical) – March 2014 – Sept. 2014 Answer incoming technical calls from customers. Analyze, troubleshoot and resolve technical issues for voice, internet or data installation and connection issues. Remotely configure and troubleshoot client's equipment or simply educate customers. Offsourcing, 10th FL. Landco Bldg jp laurel ave., bajada, davao city 8000 Call Center Representative – Jan. 2013 – Feb. 2014 Answer incoming calls or live chats assisting members with finding shoes or outfits. Assisting members with return or exchange on purchased goods. Answer billing inquiry KALAHI CIDDS, TANAUAN, LEYTE 6502 PHILIPPINES Community Volunteer - Aug. 2012 – Jan. 2013 In charge in making sure that other volunteers are following the schedule for said project in a daily basis. Responsible for auditing the funds and expenses per projects. lEYTE COMMUNICATIONS TRAINING CENTER, tACLOBAN CITY 8000 Office Coordinator – Feb. 2012 – Aug. 2012 Plans, conducts, coordinates and implements a comprehensive training for trainees. Visit campuses within Samar & Leyte, attend Job Orientations and offer Call Center Course Scholarship to upcoming graduates. Participate with the company's "on-air" program at Radyo Diwa Tacloban. Conduct training to eliminate regional accent. Prepare trainees for job interviews at APAC Tacloban or any job fair of BPO companies. IQOR PHILIPPINES, 2/F BLDG. JOSE ABAD SANTOS AVE., CLARK ANGELES PAMPANGA Call Center Representative (Technical) – Aug. 2008 – Dec. 2011 Answer incoming technical calls from customers. Analyze, troubleshoot and resolve technical issues for voice, internet or data installation and connection issues. Remotely configure and troubleshoot client's equipment or simply educate customers. Education EASTERN VISAYAS STATE UNIVERSITY, SALAZAR ST., TACLOBAN CITY 6500 Bachelor of Science in Industrial Engineering (BSIE), June 2007 cHARACTER REFERENCE DONABELLA LAMPIOS, SUPERVISOR Davao City - / - DANIEL MCCLURE, CEO /OWNER Holly1 E 1st ., 16th FL Reno NV 89502 (- ext. 1007 /- PHILIP EMANUELE , ISPMINT OWNER 1 E 1st ., 16th FL Reno NV 89502 (- /- DIAL Q. BALMES