Dhynia Floyo

Created on 07/09/2021, To check for the latest updates: https://cvrest.com/cv/fdhynia  - - DHYNIA FLOYO Virtual Assistant  Road 1 Area C Brgy. Bagong Silangan Quezon City  www.linkedin.com/in/dhynia-floyo Skype: live:.cid.ddb752427b2741df 󰁃 SUMMARY A well presented, articulate, and confident individual with a proven ability to provide exceptional customer service and ensure that clients leave with a lasting positive impression of their customer service experience. Having an outgoing personality, good interpersonal skills, and the ability to work in a multi-national team environment with confidence and minimal supervision. Comfortable working in a fast-paced environment and able to build and maintains good relationships with work colleagues and clients through a genuine desire to understand their needs and support them. To obtain a responsible and challenging position with a progressive company where my work experience will have valuable application and utilization of my opportunity for advancement. Years of experience with VA Ecommerce, Healthcare; Biotech Companies, Real Estate Agent and Etc.. 󰂚 PERSONAL INFORMATION Graduated From: Our Lady of Fatima University Age: 26 years old Nationality: Filipino Birthdate: 12/06/1994 Gender: Female ‫ﳌ‬ WORK EXPERIENCE Car Champs Atlantic blvd. CA - March 2014 To May 2014 Appointment Setter/ Compliance Specialist Appointment Setter for Client who wants to avail used cars. Do qualifications steps with the clients. Alorica, Blue Cross of California and Blue Cross & Blue shield of Nevada - June 2014 To July 2015 Healthcare Specialist Answer phone calls from Hospital provider such as Doctors and Nurses confirming about Patient's Eligibility, Benefits and Claims Concentrix , Amazon Seller Services - July 2015 To May 2016 Customer/Seller care Specialist Supports Customer/Seller of Amazon US and UK. Guided them with their website listings, inventory and other Fulfillment by Amazon services. This is across all line of businesses; Phones, email and chats. Concentrix, Amazon Seller Support - May 2016 To August 2017 Quality Assurance Analyst Doing audits with the Associates accomplished job such as checking Associates interaction and conversation with Amazon seller, This is all across three line of businesses; Phone, emails and chats. Novartis, IQVIA - July 2017 To September 2020 Novartis Compliance Specialist Planner for Novartis Sales Representative. Making sure that their Meeting with Doctor and other health professional are compliant. Moderna Biotech, IQVIA - September 2020 To March 2021 Safety Coordinator Specialist Part of Clinical trial for COVID-19 Moderna Vaccine. Back office work including data gathering for the adverse events of those patience got their vaccines in US, UK and other Europe countries AM Real Estate Group - March 2021 To September 2021 Virtual Assistant, Cold Caller Cold caller for a Real Estate agent of Remax specifically for California state. 300 Plus calls a day asking prospect if they have intent to sell their house. ‫﹭‬ EDUCATION Our Lady of Fatima University - 2011 To 2014 degree: Bachelor of Science in Medical Technology  LANGUAGES English: Upper-Intermediate  SKILLS Interpersonal Skills Active listening, Teamwork, Responsibility, Dependability, Leadership, Motivation, Flexibility and Patience Adaptability Possess elastic-like energy, a willingness to bend and break habits