DHOL I SE RRANO
MACAPAGAL
ABOUT ME EXPERIENCE
Extremely motivated to constantly grow
professionally. I am confident in my ability to
come up with interesting ideas to help my
future company where I can work for long
term.
EDUCATION
PHILIPPINE CHRISTIAN UNIVERSITY
2006 - 2010| BS Mass Communication Major
in Broadcasting
SKILLS
Google Docs Spreadsheet /Sharing
/Calendar/Calls/Hangouts GSuite
Zendesk Aircall Slack Trello
DocuSign Unifi Protect (CCTV)
Excel PDF Canva (CV editing /
Graphics & Text editing) HubStaff
Tracker HootSuite LastPass
ClickSend Dropbox
Scanalyze Price Blink Online Seller
Addon Keepa DS Amazon Quick
View
SKYPE: LIVE:1E1FFCE95E2F983D---
AMAZON SOURCING ANALYST
PRIMELIGHT TRADING LLC
Product sourcing
Analyzing price margin and stocks
Listing every sourced items into spreadsheet
Familiarity with Helium10
Knows how to use Cerebro / Keyword Research
Knows how to handle Seller Account and connecting it to Helium10
SHOPIFY VA/ CUSTOMER SERVICE/ EMAIL SUPPORT
LO AND BEHOLD (MEN'S WEAR)
AMAZON SOURCING ANALYST / SHOPIFY VA / CUSTOMER SERVICE
DHOLI SERRANO MACAPAGAL
AMAZON SOURCI NG ANALYST / SHOPI FY VA
/ CUSTOMER SERVI CE
Update day to day emails (to hit quota of 200-300 emails everyday) via Zendesk
Assist customer on tracking information, packaged status, estimated delivery
Issued refund, replacement and cancellation
Ensure customer satisfaction
Facebook and Instagram moderator
Hide and delete negative comments
Assist customers via messenger/Direct message
Update logbook monitoring via google drive
Monitor sales into our Shopify Store
Monitor clients feedback's, issues and concerns via email and Facebook
Ensure to answer all emails and Facebook messages every end of shift
CUSTOMER SERVICE REPRESENTATIVE
HOTEL AKUREYRI EHF.
Answering queries thru email and phone calls.
Updating booking via Cover PMS
Charging credit cards virtually in PMS
Making new bookings manually under online travel agency
Checking CCTV (live and review)
Ensure to answer all emails every end of the shift
To report every after shift to the owner via google docs/sharing
VIRTUAL ASSISTANT / LEGAL SERVICE ASSISTANT
HEADLY LEGAL SUPPORT SERVICE
Cold calling using Google Voice
Using of Trello to update / CRM Using of Gmail to emailing prospect
Using skype for owner’s communication purposes
Using of Hubstaff time tracker
