Dhiwaharraj

DHIWAHAR RAJ Supply Chain | Production | E-Commerce | Business Analysis | Retail | Machine Learning | AI (- - https://www.linkedin.com/in/dhiwahar-raj- A multi-versatile Data Analyst & Supply Chain Manager with over 10 years of extensive experience in managing E-Commerce, Store Operations, Demand Planning, Logistics and Warehousing. Proven track record in optimizing retail environments, enhancing customer service and managing inventory. Seeking a senior-level position to leverage expertise in operational efficiency, sales growth and leadership. Eager to contribute to the dynamic organizations globally where the skills in Strategic planning, Cost optimization, Production, Supply & Inventory management can drive business success and operational excellence. Profile Summary Core Competencies  Supply & Demand Planning Forecasting & Gap Analysis  Logistics & Warehouse Management  Shrinkage Control & Risk Management Amazon & Flipkart Ads Campaigns  Retail Operations & E-Commerce Efficiency Product Lifecycle & Business Process Reengineering Compliance & Safety Management PnL Management & Revenue Growth Strategies Data Science and Business Analysis Python Programming & Jupyter Production Planning   Seasoned Data Analyst & Supply Chain Manager with experience in optimizing store and warehouse operations, enhancing customer service, and ensuring compliance with standard operating procedures (SOPs). Proven Track Record in Inventory Management, successfully reducing holding costs and maintaining optimal stock levels to enhance cost efficiency and operational effectiveness. Skilled in Warehouse Efficiency Improvement, leading initiatives that resulted in better dispatch accuracy and streamlined workload management. Effective Leader and Team Builder, with experience in mentoring and motivating teams, fostering a collaborative work environment, and developing talent through targeted training programs. Experienced in Logistics and Production Management managing both physical store and ecommerce logistics, overseeing supplier relationships, and ensuring timely production replenishment. Demonstrated Success in Cost Optimization and P&L Management, managing store profitability through effective revenue and expense controls and adherence to SOPs. Career Timeline Generative AI Essentials by IBM Jan 2015 - Feb 2022 Decathlon Sports, India Feb 2022 - Jul 2022 Retail & E-Com Logistics Manager Store Manager Just Dogs, India Dec 2022 - Apr 2023 Adidas, India Brand Stores Manager May 2023 - Apl 2024 Asics, India Senior Manager Oct 2024 - Mar 2025 Tech Mahindra, India Supply & E-Com Analyst Matplotlib, Seaborn & Plotly Work Experience Pandas, NumPy & SciPy TensorFlow, PyTorch & Keras Technical Skills  CRM Systems: SAP CRM, Microsoft Dynamics  KEY RESULT AREAS:  Develop, Optimize and Implement Amazon and other marketplace marketing campaigns to promote company’s various products and portfolios by understanding client’s business and requirements.  Handling over 100 Amazon E-Commerce Client’s accounts to develop their sales performance.  Assist the clients in product supply and inventory for their performance improvement. May 2023 - April 2024 | Asics, India | Senior Manager ERP Systems: SAP ERP, Openbravo, Zoho  Oct 2024 – Mar 2025 | Tech Mahindra, India | Senior Associate Analyst Data Analysis & Reporting: Power BI, Microsoft Excel, Jira KEY RESULT AREAS:  Conduct in-depth data analysis for online and retail stock transactions and make the stock available for uninterrupted customers and B2B deliveries.  Inspired and coached a team of 20 individuals and effectively execute forecast plans for significantly enhancing production process as per the demand & distribution requirements.  Partnered closely with direct managers and vendors to accurately identify the opportunities for the brand awareness and visibility and implemented detailed action plans for idea implementation.  Provided extensive and structured training to new recruits, ensuring continuous upskilling of their Competency and maintaining high performance standards. Dec 2022 - Apr 2023 | Adidas, India | Brand Stores In-Charge Soft Skills Collaborative Teamwork Interpersonal Skills Leadership Competence Effective Decision-Making Analytical Problem-Solving Conflict Resolution Expertise Strategic Negotiation Skills Education 2014 | Masters Computer Application | Bannari Amman Institute of Technology, India KEY RESULT AREAS:  Order and Distribution Management (B2B & B2C) - (SOR & TR) Processing of online orders, timely picking, packing & order dispatch (Flipkart, Amazon & Myntra).  Handled customer queries promptly and resolved them within the agreed service level agreements (SLAs).  Monitored and accurately documented merchandise delivery processes, had diligently reconciled records with orders, and promptly reported any discrepancies to effectively control costs.  Managed end-to-end P&L and revenue management accounts of the brand, ensuring accurate financial oversight.  Implemented and consistently upheld Standard Operating Procedures in Production and Distribution at south-india level. Feb 2022 - Jul 2022 | Just Dogs, India | Store Manager KEY RESULT AREAS:  Established transportation procedures in alignment with Just-in-Time delivery schedules, which had minimized inventory levels.  Assessed and analyzed business practices within the company’s logistics operations to enhance efficiency.  Crafted strategies to maximize profitability and revenue and successfully achieved organizational goals.  Supported recruitment efforts, had managed attrition and ensured the attainment of Key Performance Indicators (KPIs).  Leading the team for the marketplace distribution like Amazon and other seller partner websites. Sep 2015 - Feb 2022 | Decathlon Sports, India Certification Pursuing | Professional Certificate in AI and Machine Learning | Purdue University, USA (Completion on Feb 2026) Growth Path: Sep 2020 - Feb 2022 | Retail & E-Com Logistics Manager Jun 2017 - Aug 2020 | Department Manager Jan 2015 - May 2017 | Sales Manager KEY RESULT AREAS:  Lead for Return Order management in both the physical store and e-commerce sectors.  Assessing quality of the RTO products and 2nd Life Cycles and heavy equipment.  Oversaw daily supplier performance to ensure service, cost, delivery and quality standards were met.  Managing online orders in Marketplace platforms like Amazon, Flipkart and Myntra.  Forged and maintained enduring supplier partnerships, enhancing long-term collaboration and monitored supplier performance with production team to adhere to service, cost, delivery and quality standards.  Coordinated inventory replenishment and redistribution to address shortages and excesses, utilizing SAP systems for effective tracking and processing.  Collaborated with third-party logistics for warehouse space allocation and transport chain arrangement and allocated manpower for distribution centers according to requirements.  Performed follow-ups to improve safety and security, oversaw shrinkage control and supply management nationwide and trained staff in stock and flow management while serving as Safety Officer.  Administered warehouse and IT operations, designed sales floor plans to optimize layout efficiency and analyzed sales data for accurate stock replenishment forecasting.  Coordinated B2B and bulk orders, contributed to event management and brand promotions and facilitated roles as a Sports Trainer and Customer Relationship Manager to enhance customer engagement. Personal Details Languages Known : Tamil(C2), English(C1), Hindi(A2) & German(Beginner) Address : Coimbatore, India