Dhiren Patel

Dhiren Patel -- linkedin.com/in/dhiren-patel-6a172b120 dhirenp28 Summary A goal-driven individual who has achieved success in a variety of customer service and management roles in the insurance sector. Overseeing the recruitment of Healthcare and Construction sectors for one of the leading UK recruitment consulting firm. An effective communicator and team builder with strong analytical and management skills. I believe in myself and I'm always open to learning new things and open to improvement. Experienced in customer service, customer satisfaction, recruitment, team management, Leadership, Telecommunication, and data analysis. Experience HR Collaborator A Step Away Solutions LTD Jun 2020 - Present (4 months +) Responsible for the recruitment and selection of professionals in the health and construction sector, in member countries of the European Union and the UK. Recruitment through active and effective direct search methods and job portals. Online pre-selection and selection of the best candidates. Conducting preliminary interviews with selected candidates. Management of documents and requirements for the transfer of professionals in the EU. Immigration Consultant Visa Consultancy Services Jan 2017 - Present (3 years 9 months +) - Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions. Explained visa rules and regulations to comply with the Department of Labor and the Department of State standards. Established and managed all aspects of independently owned immigration practices. Prepared and filed petitions/applications for clients from different backgrounds and cultures. Communicated with relevant government entities on an ongoing basis regarding clients' cases. Outstanding Customer Service skills and problem solving skills on the phone and in person. Assist clients with immigration matters, employment, and family-based visas. Technical Support Technician TOPCAN Digital Printing Sp. z o.o. Jun 2016 - Jan 2017 (8 months) Computer Hardware and Printer support. Examined job orders to determine the quantity, stock specifications, colors, and special printing instructions. Produced high quality finished printed materials including brochures, flyers, four-color artwork, and mailers. Imported electronic or print files using Photoshop and made color, digital image, and text corrections. Accountant SHREEJI TRANSPORT CO. May 2010 - Feb 2016 (5 years 10 months) Helped clients navigate interactions with tax authorities and legal concerns related to financial matters. Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations. Strengthened financial management processes to bring errors to near-zero in reporting, payroll accounting, administration, and general ledger. Improved efficiency of operations, including data collection, analysis and modelling, to enhance practices, and increase customer retention. Sales Manager ICICI Prudential Life Insurance Company Limited May 2005 - Apr 2010 (5 years) Recruiting Insurance Sales Representative. Improved direct sales processes to streamline customer acquisition and onboarding strategies. Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries. Offered external customers’ first-rate customer service to maximize satisfaction and business success. Increased efficiency and team productivity by promoting adherence to operational best practices and company policies. Assisted call-in customers with questions and orders. Assisted in training new employees and participated in cross-training with other departments. Resolved product or service problems by clarifying customer’s complaint, determining the cause of the problem, and selecting the best solution to solve the problem. Education National Institute of Management, Mumbai Master of Business Administration - MBA, Finance & Operation Management 2007 - 2009 NATIONAL INSTITUTE OF MANAGEMENT, MUMBAI DIPLOMA OF BUSINESS ADMINISTRATION, Marketing/Marketing Management, 2005 - 2007 Veer Narmad South Gujarat University, Surat Bachelor of Commerce - BCom, Accounting 2002 - 2005 Licenses & Certifications DIPLOMA IN SYSTEM MANAGEMENT - Aptech Computer Education India - TOTAL INFORMATION TECHNOLOGY MANAGEMENT WITH SQL & Networking - LCC - LAKHOTIA COMPUTER CENTRE PRO/GUJ/51729 CERTIFIED JAVA PROGRAMMER - Aptech Computer Education India 03.010/200106/0237 IT Help Desk for Beginners - LinkedIn IT Service Desk: Customer Service Fundamentals - LinkedIn Software Testing Foundations: Bug Writing and Management – LinkedIn Scrum Master: Scrum for the Team - Skillsoft - Skills Administration • Technical Support • Business Relationship Management • Customer Relationship Management (CRM) • Sales Management • Marketing Strategy • Customer Retention • Computer Proficiency • Analytical Skills • Customer Satisfaction. Technical Skills Microsoft Office • Office 365 suite • One Drive • Microsoft Outlook • Microsoft Excel • Microsoft PowerPoint • SQL • Oracle • VB • VB .net • C • C++ • Java • Computer Networking • SharePoint Remote Connectivity.