Dhiraj Dilip Chavan

D H I R A J C H AV A N Lagos, Nigeria • - •- Tour Development Manager - A seasoned travel and tourism professional with over 8 years of experience in tour development, corporate travel solutions, ticketing, and client servicing. Adept in using Amadeus, Galileo, and Sabre for international and domestic ticketing. Demonstrated success in managing high-value corporate clients, building vendor relationships, and streamlining travel operations. Experience 2023 – PRESENT Tour Development Manager | Falcon Travels Ltd | Lagos, Nigeria - led cross-functional teams across marketing, finance, and operations, effectively managing end-to-end business functions as a team lead. oversaw all aspects of ticketing including issuance, reissuance, EMD processing, refunds, and client support via email and in-person meetings. demonstrated strong command of GDS platforms, including Amadeus and Sabre, for efficient ticketing and itinerary management. handled corporate contracts, b2b sales initiatives, and business development activities; negotiated commissions, liaised with airlines, conducted team training, and maintained credit control processes. NOV 2021 – MAR 2023 Schedule Change Agent | Etraveli Group| Mumbai, India - Conducted Training, acted as SME, and supported New Project Team testing. Handled Schedule Change Notifications via Email and Calls, Reissues, Refunds, and Airline Contact. NOV 2019 – SEP 2021 Ticketing Agent | Om Aviate Corporations | Pune, India - Involved in Team Training, ticket issuance, Amadeus, Worldspan, Online travel agency Emailflights.com Managed Schedule Change Notifications, Ticketing, Reissues, Refunds, Emails, calls. Etc. OCT 2018 – AUG- Sr. Associate Ops | WNS, Etraveli Group| Pune, India - Handled Tech Errors, Airline Coordination, and Customer Communications via Email. Managed Amadeus and Sabre Issuance, Reissuance, EMD, Refund processes. JUN 2016 – MAY 2018 Sr. Travel Consultant | Satguru Travels and Tours Ltd | Cotonou, Benin - Coordinated with Multiple Branch, Central team, Corporate sales, B2B sales, email and calls. Handled ticketing through Amadeus and Galileo, including Issuance, Reissuance, EMD, and Refunds. Skills - - Amadeus, Galileo, Sabre - international & domestic ticketing - itinerary planning - tour packaging & customization - client servicing & relationship management - visa, insurance & documentation - vendor coordination - corporate travel bookings Education 2014 Diploma in Aviation and Hospitality Management | IIBM, Jet India collage | Pune, India - travel and tourism were main subject, Galileo certification. Hobbies and Interest • Traveling (Bali, Indonesia, Lagos, Nigeria, Cotonou, Benin, Bangui, Central Africa rep.) • explore new place, culture and Food • Family Time • Snorkeling • Cooking. Date: Place: - Dhiraj Chavan