Dhinin Mudakkyil | Freelancer Resume

DHININ MOHAN ___________________________________________________________________________ Tel:- E-mail - Work Experience Organization: Sutherland Global Services Designation: Technical Support Executive Experience: 32 months (From: 28 JUN 2008 - Till Jan 26th 2011) Designation: Technical Support Executive Responsibilities: Allianz - “Internal Help Desk“– Enterprise - Support Sutherland Global services Responsible for delivering support through telephone and email. Handled the task of creating incidents and assigning issues to the respective departments. Responsible for providing effective technical support for all kinds of issue within the scope. Responsible for all kinds of application access issues within the scope. Responsible for all kinds of services using Active Directory. Responsible for accessing and configuring issues of Outlook. Responsible for all the IT issues relating to a new starter employee or a leaver employee. Responsible for troubleshooting issues with PC, Blackberry and Printers. Done work using the Allianz - IT Service Management Suite (Service-Now). Done work using VPN or Citrix connections. Provided training for new employees and staff as required. Responsible for other duties as needed. Organization : CSS CORP Designation: Sr Technical Support Executive Experience: 16months (From: 21 Feb 2011 - Till Jun 26th 2012) Responsibilities: Internal Help Desk Organization : DCIS Designation: Customer Support Executive Experience: 16months (From: 21 Feb 2013 - Till Aug 3rd 2014) Responsibilities : Respond to inbound emails and calls from customers. : Payment processing . : Convert normal enquiry customers to potential customers and educate them about out product and process the sale Designation : Business Analytics Associate Experience: From – Aug 28th 2014 till date Responsibilities: First point of contact between client and production team. Generate forecast reports and give estimated expenses report and time taken for product live and track its growth. Academic Qualification: B.Sc Electronics from New College of Arts & Science Chennai 2006 Higher secondary (+2) from St Thomas higher secondary school, Gudalur. SSLC from St Thomas high school, Gudalur. ATTRIBUTES: Excellent communication skills. Quick learner and Innovative Work well under direction with responsibility. Ability to work as a team or even independently in an effective and efficient manner. PERSONAL DETAILS: Fathers Name : Mr. Mohan Das Date of Birth : May 30, 1983 Place of Birth : Kerala , India Nationality : Indian Religion : Hindu Marital Status : Single Languages Known : English, Hindi, Tamil, Malayalam I do hereby certify that the above is a true copy of my resume posted for the possibility of employment with your esteemed organization, thus offering my candidature. I assure, if given an opportunity, I will work diligently and serve the company to the best of my capabilities and with utmost responsibility. DHININ MOHAN