Dheeraj Kumar

DHEERAJ SHARMA Email ID:-Contact :- Primary competency: Sincere, diligent & result oriented professional, with an experience in Automobile sector. Supervise the technical employees, assist them and take decisions. Recognized the problem and provide the solution at own basis. Expertise in technical problems resolving, great convincing power. Floor management, manpower management. Gained extensive experience of automobile services. Team Leader DMS, PRS,MIS Domain Expertise: • General Administration • Coordination Skills • Manpower Management • Resource Management • Facilities Management •  Technically strong • Relationship Management,Team Leader, Security Management, Environment Management, Warranty handling. Working Profile SUPERVISOR Krishna motor company (Dealership of Eicher Motors), Bhiwadi, Rajasthan. Since March, 2012 to January,2015 ACCOUNTABILITIES: 1. Greeting customersand directing them to available mechanics. 2. Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs 3. Using my knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. 4. Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up. 5. Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their vehicle 6. Managing and overseeing the dealership's workflow and schedule. 7. Maintaining positive customer relationships to ensure repeat business. 8. . Liaising with service technicians about parts ordering. Astt. Works Manager Sincere Marketing Services Pvt. Ltd. (Dealership In Eicher Motors),New Delhi.                        Since February,2015 to December,2019 ACCOUNTABILITIES: 1. Greet customers and interact with them to understand their vehicular problems. 2. Prepare the cost estimates including the services and repair costs and the cost of spare parts, if needed. 3. Maintain and manage a daily record of repairs and services of vehicles undertaken and completed. 4. Ensure delivery of vehicles to customers on time. 5. Educate customers on maintaining their vehicles free from troubles and problems. 6. Supervise, manage and monitor automotive service technicians and repairers. 7. Handle customer inquiries and respond to their needs in a cool, courteous and prompt manner. 8. Ensure customer satisfaction at the highest level through effective services and repairs. 9.Handling warranty claims. Area Sales Manager VITANA PVT. LTD., New Delhi.Since January, 2019 to March 2020 ACCOUNTABILITIES: Transport Management Systems. Fleet management- (Regular maintenance and repairs) Educational Credentials MBA from IMT Ghaziabad. B.Tech (Mechanical Engineering) from Radha Govind Engineering College, Meerut, UP Tech University. Intermediate from St.Joseph inter college, Meerut, U.P board. High school from S.S.D boys inter college, Meerut. PROJECT  HANDLED One month training in automotive industry RAUNAQ AUTOMOTIVE COMPONENTS L.T.D. Final year project on Hybrid Bike.                       Personal Dossier     Father’s Name:        Mr. B.B. Sharma     Mother’s Name:    Mrs. Rajesh Sharma     Religion    :        Hindu            D.O.B    :           23 Aug 1989 Marital Status:    :    Married     Nationality    :    Indian           Permanent Add::    42-A, Ashok vatika, Meerut        DECLARATION I here by declare that all the information mentioned above is true to the best of my knowledge. Date:                                        (DHEERAJ KUMAR) Place: