Dharti

DHARTI PARMAR Lusaka, 10101 | - |- Professional Summary Sharp individual with more then 5 years working as a Customer Service Representative. Determined and experienced in various areas, including problem solving and achieving targets, and ready to help grow a new employer's success. Skills Quick learner Polite & humble Hard worker Sincerity and honesty Effective team member Work History Sr. Representative, Operations 01/2021 to 09/2022 Convergys India Services Pvt Ltd – Mumbai, India Working for leading USA bank Be primary point of contact for new and existing customers Interacted with customers regularly to maintain and enhance relationships Advise customers on bank services for their needs Follows established policies in accordance with bank requirements. Customer Service Representative 01/2020 to 01/2021 Sitel Group – Mumbai, India Working for USA's leading internet service provider Answering questions about company's products or services Resolving issues and troubleshooting technical problem Providing proactive customer outreach Tracking customer service KPIs and metrics. Flight Attendant - Inflight Services 06/2017 to 01/2019 Interglobe Aviation Ltd (Indigo) – Bangalore, India Providing excellent customer service to passengers while ensuring their comfort and safety throughout flight Trained to deal with security and emergency situations which may arise and can administer first aid to passengers Ensuring health and safety of passengers at all time Verified aircraft and passenger compliance with policies, regulations and safety guidance Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff. Consultant, Operations 01/2016 to 10/2016 Mindshare Recruitments & Consultants Pvt Ltd. – Mumbai, India Managed recruitment process to keep candidates informed about application status and meet organizational recruitment goals Coordinated and scheduled interviews for candidates and hiring managers to meet in person or online at mutually convenient times Negotiated offers and closed deals to finalize recruitment process and secure best talent Recruitment Officer 01/2015 to 01/2016 Mangalam Placements Pvt Ltd. – Mumbai, India Designing and implementing overall recruiting strategy Sourcing and attracting candidates by using databases, social media and various job portals Conducting interviews and filtering candidates for open positions Develop and update job descriptions and job specifications Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule Assess applicants' relevant knowledge, skills, soft skills, experience and aptitudes. Promoting company's reputation and attractiveness as good employment opportunity. Act as point of contact and build influential candidate relationships during the selection process. Education Post Graduate Diploma in Aviation & Hospitality: Customer Service 2016 Frankfinn Institute of Air Hostess Training - Mumbai, India Bachelor of Management Studies Sydenham College of Commerce And Economics - Mumbai, India Languages English, Hindi and Gujarati: Hobbies And Interests Reading, Traveling, Listening Music, Solving puzzle Tel - Personal Information Age: 29 Years Date of Birth: 05/27/94 2014