Dharmendra Kumar Yadav-
Koteshwor-32, Kathmandu, Nepal | WhatsApp |
LinkedIn:
https://www.linkedin.com/in/dharmendra-yadav-/
Dharmendra Yadav - Portfolio
Professional Summary
Dedicated and detail-oriented IT professional with hands-on experience in enterprise support,
technical troubleshooting, and database administration. CCNA-trained with excellent problem
solving abilities and strong communication skills. Proven ability to handle escalations, manage
MySQL databases, collaborate with engineering teams, and document technical resolutions
effectively.
Education
BSc IT |Computer & System Engineering| University of Sunderland (via ISMT College) Graduated:
January 2024 | Division: First Class
Work Experience
Database Administrator
Sarvanam Software | Jan 2025 – Present |
- Manage and maintain MySQL databases ensuring high availability and performance.
- Perform regular backups, recovery tests, and performance tuning.
- Implement security measures including access control and data encryption.
- Collaborate with development teams to optimize SQL queries and schema design.
- Monitor database performance and troubleshoot issues proactively.
L2 Support Executive
Dish Media Network | Jan 2022 – March 2025
- Provided advanced enterprise-level technical support for network-related issues.
- Performed root cause analysis and resolved service outages with minimum downtime.
- Coordinated with Engineering Support (ES), vendors, and cross-functional teams.
- Handled escalated service tickets and maintained detailed technical documentation.
- Monitored recurring faults, optimized response workflows, and recommended improvements.
Technical Skills
- MySQL Database Administration
- Enterprise IT Support & Troubleshooting
- Network Protocols (TCP/IP, DHCP, DNS)
- KPI Monitoring & Reporting
- Router Configuration & LAN/WAN Support & Network Monitoring Tools
- Microsoft Office Suite (Word, Excel, PowerPoint)
- HTML, CSS & | Java script | Web development |& |WordPress Developer |
- Adobe XD, Photoshop, Figma
- Ticketing Systems
- ERP Software
Additional Skills
- Team Leadership & Coordination
- Administrative Support & Documentation
- KPI Tracking & Departmental Reporting
- Interdepartmental Communication & Workflow Optimization
Soft Skills
- Effective Communication
- Analytical Thinking
- Team Collaboration
- Adaptability & Quick Learning
- Time Management
Languages
English | Nepali | Maithili | Hindi