Dharmendra Kumar Yadav

Dharmendra Kumar Yadav- Koteshwor-32, Kathmandu, Nepal | WhatsApp | LinkedIn: https://www.linkedin.com/in/dharmendra-yadav-/ Dharmendra Yadav - Portfolio Professional Summary Dedicated and detail-oriented IT professional with hands-on experience in enterprise support, technical troubleshooting, and database administration. CCNA-trained with excellent problem solving abilities and strong communication skills. Proven ability to handle escalations, manage MySQL databases, collaborate with engineering teams, and document technical resolutions effectively. Education BSc IT |Computer & System Engineering| University of Sunderland (via ISMT College) Graduated: January 2024 | Division: First Class Work Experience Database Administrator Sarvanam Software | Jan 2025 – Present | - Manage and maintain MySQL databases ensuring high availability and performance. - Perform regular backups, recovery tests, and performance tuning. - Implement security measures including access control and data encryption. - Collaborate with development teams to optimize SQL queries and schema design. - Monitor database performance and troubleshoot issues proactively. L2 Support Executive Dish Media Network | Jan 2022 – March 2025 - Provided advanced enterprise-level technical support for network-related issues. - Performed root cause analysis and resolved service outages with minimum downtime. - Coordinated with Engineering Support (ES), vendors, and cross-functional teams. - Handled escalated service tickets and maintained detailed technical documentation. - Monitored recurring faults, optimized response workflows, and recommended improvements. Technical Skills - MySQL Database Administration - Enterprise IT Support & Troubleshooting - Network Protocols (TCP/IP, DHCP, DNS) - KPI Monitoring & Reporting - Router Configuration & LAN/WAN Support & Network Monitoring Tools - Microsoft Office Suite (Word, Excel, PowerPoint) - HTML, CSS & | Java script | Web development |& |WordPress Developer | - Adobe XD, Photoshop, Figma - Ticketing Systems - ERP Software Additional Skills - Team Leadership & Coordination - Administrative Support & Documentation - KPI Tracking & Departmental Reporting - Interdepartmental Communication & Workflow Optimization Soft Skills - Effective Communication - Analytical Thinking - Team Collaboration - Adaptability & Quick Learning - Time Management Languages English | Nepali | Maithili | Hindi