Dharmendra Kumar Sah

Dharmendra Kumar Sah Nationality: Nepalese Date of birth: 18 Apr 1986  Phone number: (-  Email address:- Home: Nipane, Golbazar-4, Siraha (Nepal)  Work: Ekantakuna-13, Lalitpur, Lalitpur (Nepal) ABOUT ME An adept Infrastructure/System expert is capable of aiding corporate customers in the deployment and enhancement of their infrastructure. I possess extensive expertise in a wide range of hardware and software systems and platforms, including MS 365, G-suite, Windows, Linux, Oracle NetSuite, and Local ERP. Furthermore, I hold a master's degree in computer engineering and boast over 12 years of experience in the IT industry. WORK EXPERIENCE IT Head Kathmandu World School [ 18 Jun 2024 – Current ] City: Bhaktapur | Country: Nepal Management & Planning: 1. Develop and enforce policies for network security, disaster recovery, and IT infrastructure. 2. Assess resource utilization and devise strategies to optimize performance. 3. Define IT goals, establish benchmarks, and maintain a detailed IT roadmap. 4. Monitor and evaluate the success of IT projects while exploring and implementing new technologies. 5. Oversee help desk operations to meet user IT effective needs. 6. Lead projects to integrate new technologies into existing systems. 7. Ensure continuous support and maintenance of all hardware, software, and network components. 8. Plan and manage the department’s budget. 9. Supervise and guide subordinates, ensuring effective implementation of IT infrastructure. Implementation: 1. Manage IT infrastructure, including networks, servers, computers, software, Cisco UCS, SIP & IP telephones, IP cameras, and Access Points. 2. Support the contextualization, rollout, and implementation of the school’s digitization strategy in close collaboration with department heads. 3. Administer Windows-based servers, Active Directory, file sharing, and permissions. 4. Serve as G-Suite administrator, overseeing its implementation across all admin staff, faculty and student levels. 5. Manage FortiGate Firewall, MikroTik Router, Cisco UCS Server, Cisco Switches, and VLAN management. 6. Oversee Grandstream SIP and IP telephones, AP’s, Cambium APs, and IP CCTV systems. 7. Manage multiple Virtual Machines (VM) on the USC C240 M5 Server. 8. Handle VCloud Server and client management. 9. Install and configure computer hardware, software, systems, networks, printers, and scanners. 10. Oversee ERP implementation, manage configurations, and upgrade systems as per project needs. 11. Manage the organization’s website. 12. Create, update, and maintain documentation for all IT systems. 13. Conduct regular data backups for the organization’s data. 14. Perform IT equipment market surveys, providing technical input and recommendations for procurement. 15. Provide end-user support to administrative staff, teachers, and students. 16. Offer in-house training to colleagues on technological advancements and maximize IT infrastructure use. Information Technology Officer (HoD) Good Neighbors International [ 22 Jan 2018 – 30 Mar 2024 ] City: Lalitpur | Country: Nepal A. Development & Planning: 1. Formulates general policies and procedures about the organization’s information technology and is responsible for administering those policies within the organization. 2. Develops in-country IT policy in coordination with the Global Office and Head of Operations. 3. Develop a rollout and implementation plan for the country’s digitization strategy in coordination with global counterparts and the Head of Operations. 4. Plan and budget for the IT Department. B. Implementation: • Manages and leads the planning of IT infrastructure, including networks, servers, computers, software, and telephones in Country Offices, District Offices, and Field Units. • Supervises and implements the country’s planning for information technology. Develops and implements incountry IT policy in coordination with GO and the Head of Operation. • Supports contextualizing, rollout, and implementing the country’s digitization strategy in close coordination with global counterparts. • Administers Windows-based servers, Active Directory, file sharing, and permissions. • Administers Office 365 as an administrator and disseminates the Office 365 users’ level implementation to all colleagues. • SharePoint Designing and Management. Microsoft Azure Management, Configuration, and Usage Monitoring. • QNAP, Windows Server, Firewall, and Network Management. • Manage Microtik Router, Sophos Firewall, and Ubiquiti Devices, IgniteNet Access Points. • Install and configure computer hardware, software, systems, networks, printers, and scanners. • ERP implementation, Management, configuration, and upgrade. • Responsible for managing Donor Management, Grant Management, Project Management, and Task Management through Digital-lift.com and Monday.com • Responsible for managing IT assets. • IT infrastructure enhancements of Nepal offices by coordinating with the Global Office IT team. • Tracks all computer hardware and software assets in a centralized database in coordination with the Head of Operations and the Head of the Supply Chain Department. • Leads Nepal Office as a focal person for centralized global database programs introduced by Global Office and becomes familiar with the software management to carry out regular training programs for other users. • Conducts periodic data backup of the country server. • Leads the market survey for IT equipment and provides technical input and recommendations for procurement. • Provides in-house training to all colleagues on technological changes and helps them maximize the use of IT infrastructure. • Responds promptly to service requests and server issues from colleagues. • Builds a strong and efficient computer network in each district office so that colleagues at all levels can use the organization’s system effectively and efficiently. • Coordinates with the Country Senior Management Team and Administration department in determining the way that information technology best cost-effectively meets the organizations’ needs. Assistant IT Manager NAMI COLLEGE [ 1 Apr 2016 – 21 Jan 2018 ] City: Kathmandu | Country: Nepal • Manage Existing ERP and communicate with ERP vendors, guiding employees and training as needed. • Manages and maintains routers, switches, wireless devices, IP addressing, subnetting, and routing/routed protocols, user accounts& manages backup, security, and user help systems. • To manage this institution's IT system and MIS, including Windows & Linux administration-related works. Administrating and Monitoring Complete IT-related tasks and associated supporting technologies, coordinate network upgrades, and provide documentation of current processes. • Meets with department managers, supervisors, vendors, etc., to solicit cooperation and resolve IT problems. • Evaluate the organization’s current technology use and future needs recommending improvements such as hardware and software upgrades. • Directs daily operations for the department, analyzes workflow, establishes priorities, develops standards, and sets deadlines. • Oversaw provision of end-user services, including help desk and technical support services. • Maintained quality of service by establishing and managing organizational standards IT Officer The British College [ 1 Jul 2013 – 31 Mar 2016 ] City: Kathmandu | Country: Nepal • To manage this institution's IT system and MIS, including Windows & Linux administration-related works and administrating and Monitoring Complete IT-related tasks. • Complete Administrating and Monitoring System Maintenance and Data Security. • Identify, Diagnose, and resolve technical problems relating to system hardware and network. • Windows Server services Active Directory configuration and management, Linux Server (Samba, FTP DHCP, DNS) • Windows Server 2008/2012/2016 Configuration and Implementation. • Network Monitoring & IT Assets Inventory. • Microsoft SQL Server Configuration and Administration. • Managing and controlling various OS like 2000, 2003, 2008, 2010, XP, VISTA, Windows, LINUX, etc. • Remote connective and Branch Monitoring and network security. • Server/Desktop Virtualization (VMware) • Forensic Lab Setup: Windows Server, Linux Server. • Installation of OpenSUSE and VMware in forensic lab PCs along with Kali Linux, Windows XP, and Windows 2000 inside the Virtual Box. • Setup of PXE boot for Windows as well as for Linux. • FTP Setup and maintenance. • Email hosting to Google and managing user accounts in the Google app. • ACCA Server Setup/maintenance and online Exam conducting. • Conducting Online University exams. • Setup and Management of Network Printer, Normal Printer, and Biometric Devices. IT Engineer Nepal Agriculture Cooperatives Central Federation Ltd. [ 1 Nov 2011 – Jun 2013 ] City: Lalitpur | Country: Nepal • • • • • • • • • Administering and monitoring the entire network. Overseeing system maintenance and ensuring data security. Managing Windows Server 2008 R2 for client-server administration. Establishing and maintaining a regular backup system and recovery policy. Identifying, diagnosing, and resolving technical issues related to hardware and network systems. Providing assistance, support, and coordination for internal and external customers. Managing email systems and assisting technical staff in network troubleshooting. Planning and implementing emerging trends and techniques in system maintenance. Developing and enforcing security policies for users. EDUCATION AND TRAINING Master's in Computer Engineering Nepal College of Information Technology (NCIT) [ 1 Aug 2015 – 31 Jul 2020 ] City: Lalitpur | Country: Nepal | Website: www.ncit.edu.np Bachelor's in Electronics and Communication Engineering Nepal Engineering College [ 1 Aug 2007 – Jul 2011 ] City: Bhaktapur | Country: Nepal | Website: www.nec.edu.np Microsoft Technology Associate (Network Fundamental) Microsoft City: Kathamndu | Country: Nepal | Website: www.microsoft.com Office 365 Clinic for Business Productivity MIC Nepal City: Kathmandu | Country: Nepal | Website: www.micnepal.org.np PHP/MYSQL Broadway Infosys Pvt. Ltd City: Kathmandu | Country: Nepal | Website: www.broadwayinfosys.com Cisco Certified Networking Associate (CCNA) Kathmandu College of Management City: Lalitpur | Country: Nepal | Website: www.kcm.edu.np Computer Hardware and Networking (A+, N+, CCNA, and Exposure ITIL) CMC Limited City: New Delhi | Country: India | Website: www.cmcltd.com Cloud Certification AZ 104 (Online) Styava.Dev Website: www.styava.dev Implementing Microsoft Defender for Endpoint (Online) Styava.Dev Website: https://www.styava.dev/ Microsoft Identity Platform (Online) Styava.Dev Website: https://www.styava.dev/ ICSI | CNSS Certified Network Security Specialist (Online) international cybersecurity institute Website: www.icsiglobal.com The Fundamental of Digital Marketing (Online) Google Website: www.google.com NSE1 Network Security Associate (Online) Fortinet Website: www.fortinet.com NSE2 Network Security Associate (Online) Fortinet Website: www.fortinet.com LANGUAGE SKILLS Mother tongue(s): Nepali | Maithali Other language(s): English Hindi LISTENING B2 READING B2 WRITING B2 LISTENING C1 READING C1 WRITING C1 SPOKEN PRODUCTION B2 SPOKEN INTERACTION B2 SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1 Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user DIGITAL SKILLS System Administration / Active Directory / DHCP / Windows Server / Virtualization / Micrsooft Office Suite / Microsoft office/ Office 365 / VPN / IT Security / Enterprise-Resource-Planning-Software (ERP) / hardware management / VMware / Netwoking / Windows 10 / TCPIP / proficient user support / Firewalls / DNS / Networking / Linux / Network infrastructure networking and troubleshooting / Backup / Routing and Switching (CCNA level) / Group policy / WiFI and Data Networking / Operating Systems - Windows, MacOS, Android, IOS / Stock/Inventory Control / AZure / G- Suites