Dharmendra Kumar

 Dharmendra Kumar 7-92, Ayyappa Colony, Nagaram, Dammaiguda Hyderabad - 500083 Mobile : - Email :- Professional Summary • 18+ years of experience in Customer Support, Distribution & MIS Departments Processing Bulk Emails, Sales Data Maintenance, Distribution and Logistics activities and MIS Reports. • Good experience in verbal and written communication. • Work experience in Pharmaceuticals, BPO and IT Industry. • Vlookup, Countif, Sumif, Average, Sumproduct, Concatenate, Max & Min, Trim • Data validation, Charts, Filters, Data tools, Pivot table • Interpret data, analyze results using statistical techniques and provide ongoing reports • Responsible for overall quality of work and outputs delivered • Data input, storage, manipulation, interpretation and backup • Converting raw data into useful information • Creating reports for management • Using spreadsheets to manipulate data (charts, tables, etc.) • Data Reports- Maintaining on the excel sheets • Daily & Weekly Report • Supporting the sales team in attaining sales targets and preparing monthly, weekly and daily sales analysis on MS Excel. • Preparing proposals, agreements, sales reports, and presentations. • Updating the status of sales order in the database or computer. • Monitoring the trends and evaluating the performance assessed against monthly sales goals. • Coordinating and responding to all requests of internal meetings. • Ensuring full customer satisfaction towards their requirements and resolve all conflicts through consult with management team. • E-Mail Client Configuration & Support (Microsoft Outlook 10) Windows 7. • Knowledge over LAN technologies. • Good knowledge on ITIL process. • Good experience in configuring & troubleshooting of MS outlook or outlook Express. • Preparing reports for the tickets raised by the customers in CRM Portal. • Check-in and Check-out the source codes for reports and forms. • Classifying the issues and assigned to functional, technical and DBA team. • Ability to handle multiple tasks and work independently as well as in a team. Technical Expertise Software Tools Used MS-Office MS-Word, MS-Excel & MS-PowerPoint Accounting Pact Revenue, Tally & CBO CRM Ecubix, Kristab, Tango, Saneforce, Kana, Citrix Educational Qualification Degree Name Bachelors of Commerce Personal Details D.O.B. 10th July 1981 Languages English, Hindi & Telugu Marital Status Married Passport No. Z- valid till 03/11/2029 Hobbies Reading Books & Learning New Topics Professional Summary: Departments worked on – Feb’06 to Till Date Customer Name/Company Name Department Name Project Duration UVB Life Sciences Distribution & MIS Jan’22 to Mar’25 VIVO Life Sciences Distribution & MIS Aug’19 to Jan’22 Pulse Pharmaceuticals Distribution & MIS Dec’17 to Aug’19 Filix Consulting Helpdesk Jan’15 to Aug’17 IBM (Concentrix) CRM Operations Nov’09 to Jun’14 Pulse Pharmaceuticals Distribution & MIS Feb’06 to Jun’07 I declare that all the facts given above are genuine to the best of my knowledge and belief. Dharmendra Kumar Hyderabad