Dharmendra Kumar

ITIL@V4-Foundation certified.

Career Statement:

A motivated, adaptable and responsible professional seeking to enhance my career further in IT Industry which will utilize the organizational and communication skills developed through my involvement with various companies in India.

During my degree I successfully combined my studies with work and other commitments showing myself to be self-motivated, organized and capable of working under pressure. I have clear, logical mind with a practical approach to problem solving and a drive to see things through to completion. I enjoy working on my own initiative or in a team. In short, I am reliable, trustworthy, hardworking and eager to learn and have a genuine interest to work in corporate world. Experience:

I.      Currently working at British Telecom as a Change Manager.

Project Name: TSB/Bank of Sabadell

Job Description:

Role and Responsibilities as a Change Manager

Accepts, prioritizes, and categorizes change requests

• Rejects outright any change request that is completely out of scope or out of policy for Change Management

• Chairs the Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings 

• Ensures that all preparations have been made for a CAB meeting, including creating of agenda, circulation of change requests to be considered, and inviting of participants

• Has the ability to review all planned changes

• Obtains authorization for submitted change requests from the Change Authority

• Utilizes the Change Management reporting system to monitor and track changes

• Negotiates end-user down time for change implementation

• Creates consolidated change schedule and resolves any scheduling conflicts

• Identifies change requests that have not been acted upon in a timely manner and takes appropriate action

• Ensures that changes are communicated in a timely and adequate manner

• Create and distribute Change Management reports

• Reviews all implemented changes to ensure that they have been carried out

• Closes change requests

• Carries out the Process Manager responsibilities for the Change Management process

2. Worked at IBM India Pvt. Ltd as a Senior Operation Professional.

Service Request Manager for Colombia, Peru and Chile clients.

Job Descriptions:

·     Provide a single point of contact where customers can request technical assistance in supplying a solution to a business requirement.

·     The request is registered, referenced, passed to Expert Domain referral groups, progress chased and reported upon at every step of the process.

·     The process facilitates a primary focal point to include interfaces with other IT infrastructure and systems management processes to include Service Desk operations, Incident, Problem, Change, Configuration, and Service Level Management.

·     The process is designed, measured and managed to consistently deliver services to time and quality with minimal senior management intervention.

·     Ensure detailed handover of active Major Incidents where shift change occurs

·     Coordinate with Service Desk, Incident Management, Technical Groups, Delivery Executives and other key stakeholders to ensure information flow for Major Incidents.

·     Ensure accurate and up to date documentation is maintained during the lifecycle of a high priority Incidents to provide accurate input to other linked processes such as Incident Management, Problem Management, and Change Management.

3. Worked at Tech Mahindra Ltd. Noida as a Senior Associate from 20th November 2013 to till 15th April 2016 for Colombia, Mexico, Honduras, San Salvador, Panama.

Customer: SABMILLER