Dharlene Joyce Billones

Dharlene Joyce S. Billones Linibunan, Madrid, Surigao del Sur, Philippines-- PERSONAL INFORMATION Birthplace: Purok 4, Barangay Bagong Silang 1 , Labo, Camarines Norte Birthday: October 4 ,1998 Age: 24 Language: Filipino, English EDUCATIONAL BACKGROUND Bachelor of Secondary Education Major in English Camarines Norte State College Daet, Camarines Norte (Year 2016-June 18,2020) Bagong Silang 1 High School Purok 4, Bagong Silang 1, Labo , Camarines Norte (Year 2011 -2015) Felix Asis Elementary School Bagong Silang 1, Labo , Camarines Norte (Year-) Organizations Members of Resolute Students on English Language – Former Member Camarines Norte State College- Abaño Campus Provincial Youth Affairs Organization- Member Daet, Camarines Norte 1 Work Experience Customer Service Representative IQOR Philippines – WORK FROM HOME February 2022 – May 2022 • Handled American-based clothing retail account • Accommodate customer’s complaints and gave information about our product • Upsell products to increase the sale • Track orders and process web and phone orders • Use multiple tools at the same time Learning Support Aide Deped Camarines Norte October 2020-December 2020 • Handled five Filipino students, most of them are non-readers • Assisted teachers in distributing modules • Taught reading and English Subject Pre-service Teacher Moreno Integrated School January 2020-March 2020 • Handled three sections of grade seven class with forty Filipino students in each class • Created visual aids using Adobe Photoshop, Canva, and PPT • Used Microsoft Excel in calculating the grades of students • Researched interactive students’ activities and created lesson plans • Taught English Subject • Collaborate with school administration, education staff, and peers to develop professional growth Skills/Characteristics • • • • • • • • • Customer Service Data entry Data management Calendar Management Word processing Computer Skills Organizational Skills Creativity Problem Solving • • • • • • • • • Tools Google Suite (Gmail, Drive, Docs, Sheets, Slides, Forms, Calendar, Google+, Sites, Hangouts, and Keep) Microsoft Office (Word , Excel,Powerpoint ,Publisher) Skype Zoom Microsoft Teams Canva Adobe Photoshop Capcut Grammarly 2