Dhanya Rajesh

Cont. No.: -| E-mail- Core Values: Honesty and integrity, always on a learning curve, Self-belief and confidence, Hard-working, Try to exceed expectations. Work Experience Placement Executive 04/2017 To 02/2020 Sree Sankaracharya Computer Centre Kuthuparamba,Kerala Advising student on career issues. Recording and maintain accurate student records and Vacancies. Collaborate and promote Career Planning services through in-class presentations, student organization outreach, New Student Orientation and in concert with organization support services Collecting vacancies data and providing placement for appropriate students. Doing follow-ups, manage phone calls and correspondence (e-mail, letters, packages etc.) Office Admin 12/2013 To 11/2014 KIET group of institutions Thalassery, Kerala Supervise administrative staff and divide responsibilities to ensure performance Manage phone calls and correspondence (e-mail, letters, packages etc.) Create and update records and databases with personnel, financial and other data Track stocks of office supplies and place orders when necessary Submit timely reports and prepare presentations/proposals as assigned Arrange the training session for the B.Tech students based on to their subject Was handling the Complete branch with less supervision Assist colleagues whenever necessary Customer Service Associate 02/2012 To 12/2012 First Source Solutions India Pvt Ltd Bangalore, Karnataka Manage large amounts of incoming E-mails Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Other Professional Experience: Malabar Institute Of Computer Technology, Kuthuparamba, Kerala -) As Trade Instructor trainee for computer course Kerala Electrical & Allied Engineering Co. Ltd., Kasaragod, Kerala -) As ITI Apprentice Education Qualification: M.A: English Lit. (Distance Education of University of Kannur, Kerala) 2008 -2010 COPA: Computer Operating and Programming Assistant, Industrial Training Institute, Kannur, Kerala -) B.Sc.: (University of Kannur, Kerala- Plus Two: SCIENCE (VHSS for Girls), Kannur, Kerala 1997 -1999 10th: Ursuline Senior Secondary School, Kannur, Kerala. 1997 Personal Details: Date of birth: 04/07/1981 Father’s Name: Mr. E. K.Valsalan Hobbies: Listening to music, cooking Marital Status: Married Languages Known: English: (Spoken & written) Malayalam: (Spoken & written) Hindi: (Spoken) DHANYA RAJESH