Dhanya

Dhanyashree D P Wipro Technologies, Bangalore Email:- OBJECTIVE : To make contribution to the organization to the best of my ability and to develop new skills and share my knowledge while interacting with others and achieve new heights. PROFESSIONAL EXPERIENCE: Working at Wipro Technologies as a Project Engineer since September 2012. PROFESSIONAL PROFILE: LIVELINK IMPLEMENTATION EXPERT – SHELL (EP- EXPLORATION AND PRODUCTION) OIL AND GAS COMPANY (2012 FEBRUARY – PRESENT) Working in Wipro Technologies as Livelink Version 9.7.0 Administrator. Livelink is Open Text product basically used for Content Management. Livelink was the first Web-based collaboration and document management system. Expertise in data migration tools (Ignite ,Toolkit, Content Mover). Familiarity with the Searching and Indexing process of Livelink. Expertise with Report generation using TOAD software(Tool for Oracle Application Developers) Having very good knowledge of LiveLink explorer and various issues related to LiveLink explorer. Worked in Team of 25 members, performed the role of team member effectively. Handling the position of Shift Lead, making sure that standard procedure has been followed by each and every member of the team, thereby maintaining smooth workflow of support process. Possess good verbal and written communication skills. Always focused on delivering quick and smart Resolution to the Customers issue and have got several commendations from Clients regarding service provided. TECHNICAL KNOWLEDGE : LiveLink (OpenText) TECHNICAL PROFICIENCY: ASSIGNMENTS: Project Livelink Customer SHELL (EP- EXPLORATION AND PRODUCTION) OIL AND GAS COMPANY Duration September’12 – till date Description Livelink was the first Web-based collaboration and document management system.Livelink is Open Text product basically used for Content Management. Role Project Engineer Responsibilities Handling the position of Shift Lead, making sure that standard procedure has been followed by each and every member of the team, thereby maintaining smooth workflow of support process. Have been responsible in carrying out the testing of the functionalities of Livelink features in Internet Explorer as well as the Livelink Explorer (which is the desktop interface of Web based Livelink) after the Livelink was implemented in IE8. Solving customers issues via calls, emails and request site. Focal point for few Livelink instances. Operating System Windows Vista Tools TOAD, Data Migration tools(Ignite ,Toolkit, Content Mover),Ticketing tool(HP Service Manager) PERSONAL DETAILS: Name Dhanyashree D P Nationality Indian Sex Female DOB 15/11/1988 Marital Status Single Languages Known English, Kannada Email-ID - Date: Place: