Dhanna Icylle Rae Tualla

Dhanna Icylle Rae Tualla EXECUTIVE VIRTUAL ASSISTANT OBJECTIVE To be able to provide excellent and accurate service to my client and to be able to share my knowledge and experience with the company. EDUCATION College/Vocational [-] Xavier University - Ateneo de Cagayan Bachelor of Science in Psychology Secondary level [2005 - 2009] Philippine Southfield School WORK EXPERIENCE Number- Email-Skype: icyllerae022793 Upwork Dhanna Icylle Rae Tualla Summit VA Solutions | Executive Virtual Assistant/ Transaction Coordinator [February 01, 2021 - March 31, 2023 ● Transaction Coordinator o Adding/ Editing Listing on the MLS o Creating/ Editing Transactions using Dotloop o Creating/Editing Commissions using KWCommand ● Managing Emails ● Managing Calendar ● Video Editing using DaVinci Resolve ● Photo Editing using Photoshop (basic) ● Creating Flyers using Canva ● Property Research using MLS SEVA Sky Elite Virtual Associate | Lead Manager/ Cold caller/ Property Manager [June 22 – Dec 11 2020] ● Appointment Setter o Cold Calling o Gauge motivation of potential sellers o Endorse Hot Leads to client ● Training of Real Estate essentials for Investors. ● Proficient in handling objections for seller lead calls, determining between a warm or cold lead. ● Trained on Podio CRM ● Skip Tracing ● Email Campaigns ● Property Manager o Maintenance request o Tenant inquires o Rent Collection Virtual Lead Manager | Lead Manager/ Recruitment [Aug 9, 2019 – June 19 2020] ● Appointment Setter o Cold Calling o Gauge motivation of potential sellers o Endorse Hot Leads to client ● Training of Real Estate essentials for Investors. ● Proficient in handling objections for seller lead calls, determining between a warm or cold lead. ● Trained on Podio CRM ● Valuation of Comps with or without the MLS ● Skip Tracing ● Email Campaigns Rocket Station | Virtual Assistant [MAY 2019 – JUL 2019] ● Appointment Setter o Cold Calling o Gauge motivation of potential sellers o Endorse Hot Leads to client ● Training of Real Estate essentials for Investors.● Proficient in handling objections for seller lead calls, determining between a warm or cold lead. ● Trained on Podio CRM ● Creating Buyer's Lists ● Valuation of Comps with or without the MLS ● Skip Tracing ● Social Media sites such as Craigslist, Facebook, Twitter, LinkedIn ● Email Campaigns ● Property Management Wipro BPO Philippines | Customer Service Associate [February 2016 - October 2017] ● Provides assistance in Booking, Rebooking, Changing, and Cancelling Flights. Xerox Business Services Philippines | Customer Service Specialist [March 2014 - January 2016] ● Provides Eligibility and Benefits to Providers ● Assist Providers of Patient’s basic Claims information Accenture Philippines | Customer Service Representative [January 2013 - February 2014] ● Provides assistance in Monthly Billing information and Pay as You Go Top up ● Basic Mobile Troubleshooting Synnex Concentrix Corporation | Technical Support Representative [October 2011 - November 2012] ● Provides assistance in Installation, Basic and Advance troubleshooting of routers ● Provides Basic and Advance SKILLS ● Real Estate principles ● REO Principles and Practices ● Proficient in computer Software Systems ● Phone and Email Handling ● Capable of working under time pressure ● Able to read, write and verbally communicate in English ● Experience with the following Real Estate skills: - CRM Systems: Podio, Infusionsoft, Salesforce, Pipedrive, Zoho - Leads Sourcing (Real Estate Agent and For Sale by Owner) - Skip Tracing - Appointment Setting - Seller Lead Management - Comparables - Property Management - Social Media Management - Transaction Coordination ● Proficient in computer technical skills ● Capable of multitasking ● Eager to learn and absorb new information ● Flexible with any kind of work schedule ● Significant experience with customer service processes ● Accurate and keen attention to detail in work-related activities ● Proactive, self-motivated, and can alter the direction and focus on short notice ● Exhibits advanced problem-solving skills when working under tight deadlines ● Quick to adapt and adjust to unfamiliar situations by means of inquisitiveness. ● Ability to work independently or as a team TOOLS Google Workspace Google Docs Google Calendar Google Meet Zoom Salesforce AppFolio Zillow MLS Slack Discord CallRail Ring Central KW Command Monday.com ChatGPT Canva