Dhanalakshmi S

- Coimbatore, Tamilnadu Loyal and ambitious person with a professional and forward-thinking attitude and successful experience in customer and client relationship service and decision making. Demanding high standards of quality and providing the best opportunity to amalgamate my personal enrichment with professional goals. 16/08/2016 05/09/2019 Senior Process Executive o I have 3years of experience in mortgage process as a senior process executive o Motivated myself with 3years of diverse office experience. Effective communicator to all and expertise in client relation, corporate level support, maintaining the team members and as well as played in different role as a senior process executive o Assessed data entry productions, identified errors and providing information to supervisors for correction. o Achieved 99% accuracy in verifying information and transcribing data. o As needed arranged for and or/ conducted onsite training for new junior employees. o Provided to support qc and data management to initiate operational improvements. o Acted as a team leader for the junior new joiners for particular worktype and taken training for foreclosure process. o Creating the daily and monthly reports for the team and performed regular audits to maintain accurate records. o Preparing the different team reports and report it to the team leader. 2016 Bachelor of Computer Application60% 1.Invoice & Customer follow up. 2.Team management & Arranging flirts meetings. 3.Excellent communications & Multi-Task management. 3.Customer service and Complaint handling. 4.Appointment management & Quality analyzer. 5.Retail assistance, customer handling. 6.Microsoft office 7.data entry English, Malayalam, Tamil Note: As of now i am residing here with visit visa ,if need we can able to provide husband visa also D I hereby declare that the above mentioned information is correct up to my knowledge and i bear the responsibility for the correctness of the above mentioned particulars. Dhanalakshmi Sasidharan coimbatore