Dhan Kevin Luceño
Contact
Cebu City, Cebu
-
(Mobile)-www.linkedin.com/in/dkluceno
(LinkedIn)
Top Skills
Customer Service
Organization Skills
Virtual Assistant
Summary
An expert support professional who provides a wide range of office
services like administrative support, customer service via chat and
email, data entry, lead generation, social media management,
transcription, and internet research. A team player who can work
well independently and take the initiative to complete tasks on time.
Microsoft Office
Experience
Languages
OpenCare | Insurance Verification Specialist
English (Native or Bilingual)
February 2021 - September 2021 (8 months)
Toronto, Ontario, Canada
Certifications
• Verified patient insurance coverage to ensure that the patient's provider
HIPAA Privacy Training -
will cover the procedures.
Certificate of Completion
• Input all coverage percentages, maximums, and deductibles into practice
management software (PMS) such as Dentrix, Eaglesoft, or Open Dental
Education
Silliman University
Bachelor of Science- Clinical
Laboratory Science/Medical
Technology (2014 - 2018)
accurately.
• Exposed to most areas of Insurance Billing, Insurance Verification, and
EOB Check via web portals such as Medicare, Medicaid, BCBS, Aetna,
Humana, MetLife, Cigna, Guardian, Anthem, and UHC.
Optum | Pharmacy Care Coordinator
June 2018 - August 2020 (2 years 3 months)
Cebu, Central Visayas, Philippines
• Handled a high volume of inbound and outbound calls to members and
physicians for appointment scheduling, reminder calls, prescription refill
orders.
• Escalated pharmacy inquiries from all communication venues: phone queue,
portal, claims, department email, or fax.
• Provided excellent customer service and clerical/administrative support to
internal staff, subcontractors, and providers concerning Medicare drug-related
issues.
SPi Global | Customer Service Representative
March 2016 - January 2017 (11 months)
Dumaguete, Central Visayas, Philippines
• Answered product and service questions and provided information about
related products and services.
• Managed customer accounts and documented orders using Enterprise
Systems such as Salesforce.
