Deyvis

DEYVIS FERNANDEZ A C C O U N T M A N A G E R - PROFILE During the last 13 years I have honed my expertise in customer -Calle H #128 altos entre B y K, Pinar del Rio, Cuba SKILLS Strong Communication - Negotiation Active listening - Attention to detail Ability to build excellent relationships with clients based on loyalty Self motivated - Positive and management, budget management, conflict resolution, and business reputation. Always, from a professional, empathetic and assertive approach. EXPERIENCE ACCOUNT MANAGER Overseas Travel & Tours Co. 2022 - 2023 Customer Management Design of sales strategies Design of offers and budgets professional approach to management Strategic thinking - Ability to coordinate efforts of various teams Preparation of reports and statistical analysis Multitasking - Problem-solving Proficient in Microsoft Office Suite and Social Media CORPORATE COMMUNICATIONS ADVISER Asociación Cubana de Comunicadores Sociales en Cuba- Design of strategic communication programs for the internal and external public in more than 10 companies over the years Build strong relationships with customers based on loyalty and reciprocity Manage budgets and contracts Identify customer needs and manage solutions Design of marketing and public relations plans EDUCATION Define and design attractive offers BACHELOR OF SOCIAL COMMUNICATON CORPORATE COMMUNICATIONS SPECIALIST Universidad de Pinar del Río Empresa de Telecomunicaciones de Cuba S.A ETECSA 2005 - 2010 - POSTGRADUATE COURSE OF CORPORATE COMMUNICATIONS MANAGEMENT Oversee all internal and external communications Marketing budget development and cost tracking Universidad de Pinar del Rio Develop and implement effective communication strategies 2011 - 2013 Build customer loyalty programs, brand awareness and customer POSTGRADUATE COURSE OF COMMUNICATION SCIENCES Universidad de La Habana 2013 - 2015 satisfaction AWARDS Academic Excellence Scholarship for PHD of American Studies. Universidad de Santiago de Chile, 2022 (I declined the scholarship)