Deysi Carolina Iglesias Caro

DEYSI CAROLINA IGLESIAS CARO Market Management Professional Business Administration Student Age: 23 years old Gender: female City: Cartagena / Colombia Email:-Phone: - PROFESSIONAL PROFILE Market Management Technologist with multiple skills in marketing and administration, which allows me to execute commercial activities (marketing and sales), taking into account the needs of the market and the strategic guidelines of the companies. WORK EXPERIENCE June 2020 - December 2020 Customer Service Assistant Contact potential clients via social networks, email and phone calls. Communication about the products offered by the company and closing of sales. Database management and report creation. Management of complaints, doubts and requirements from clients. Implementation of customer retention and loyalty strategies. Use of Excel, Power BI and Word. Appointment scheduling. Other administrative tasks. EDUCATION 2021 Technology in Market Management National Learning Service - SENA 2023 Bootcamp in Power BI Bogotá Institute of Technology SKILLS Sales Results orientation Leadership Communication Customer orientation Decision making Planning and organization Office package 2022 Decision Making Course at the Management Level National Learning Service - SENA 2021 - Present. Professional business Administration University of Cartagena LANGUAGES Spanish English Basic - Intermediate