Deyna Iliyas

DEYNA OBIANUJU ILIYAS --www.linkedin.com/in/deynailiyas SUMMARY ●​ Energetic self-starter with experience in Customer Relations and Administrative Roles. ●​ Excels in providing exceptional service to clients. EDUCATION Ahmadu Bello University Zaria​ ​ B.Sc. Zoology 2015​ ​ ​ ​ ​ WORK EXPERIENCE DARLIN SOFOLA CINNAMON CENTRE​ Program Manager​ ●​ Creation, implementation, and management of programs. ●​ Analyzing risks and/or success rate of programs. ●​ Staff management and training. ●​ Preparation of payroll. ●​ Creation of Organization policies. ●​ Facilitation and training of beneficiaries. ●​ Facility management. ●​ Providing feedback to the board of trustees. ​ Mar 2010-Mar 2015 Dec 2023 - Present ZEMAYE BODY AND BATH​ Mar 2023 - Nov 2023 Executive Assistant to the CEO​ ●​ Boosted online sales by 15% by optimizing the social media pages for search engines. ●​ Generated over 100 qualified leads within 3 months by building and implementing a comprehensive outreach strategy targeting specific marketing segments. ●​ Documentation and Market research ●​ Management of Staff IMMERSE Coaching Company​ Jul 2020 - Mar 2023 Customer Experience Officer ●​ Led a team of 2 to deliver a new customer support system. ●​ Ensuring customer satisfaction of over 3000 subscribers. ●​ Prompt resolution of queries via calls, Chatbot, and emails. ●​ Providing feedback to the business by creating feedback forms for customers. ●​ Database management and documentation. ●​ Introducing best-in-class strategies for converting customers to crusaders. TRAINING AND CERTIFICATIONS ALX Virtual Assistant Programme​ Certificate in View Jan-Mar 2025 LEAP Africa Employability Training ​ July 2018 Some of the skills learned include: Leadership & Mentorship skills, Emotional Intelligence, Good work ethic, Communication skills. United Nations Development Program/Lagos State Employability Trust Fund Training​ Apr-May 2017 Some of the skills learned include: Facility management, Teamwork, and Housekeeping. SKILLS ●​ CRM, Microsoft Office & ●​ Strategic Planning Google Suite INTERESTS ●​ Youth Development LANGUAGES English - Expert ●​ Women Empowerment ●​ Project Coordination ●​ Data Analysis ●​ French - Beginner