Deygri Escalona

DEYGRI ESCALONA (- |-| Caracas, Venezuela Professional Profile Specialist in agenda management, customer service, report writing, translations, and confidential matters. Highly organized, trustworthy, and discreet professional with experience working with clients' sensitive and private information. Expert in providing efficient and personalized administrative support, with advanced proficiency in digital tools to optimize workflows and communication. Skilled in social media management, content creation, and continuous process improvement. Committed to delivering high-quality results while always respecting clients' privacy and values. Areas of Expertise Professional translation from English to Spanish and vice versa. Design and implementation of marketing campaigns via WhatsApp. Experience in sales and personalized customer service. Organization and management of administrative documents. Billing and payment management, ensuring proper follow-up. Handling confidential information with discretion and professionalism. Complete proficiency in Google Workspace (Google Docs, Sheets, Slides, Drive, etc.). Extensive experience in data analysis and management using Excel, including pivot tables and advanced formulas. Creation of visual content and basic graphic design with Canva. Management of emails, agendas, and coordination of administrative tasks. Writing professional reports, documents, and content. Professional Experience Dental Office of Dr. Marco Lazala Virtual Assistant 2022 - 2024 Design and implementation of marketing campaigns on social media and messaging platforms. Management of agendas and coordination of appointments. Supervision of billing and payment administration. Customer service through various digital and telephone channels. Creation of social media content to enhance online presence. Inventory management and organization. Administration of the doctor's personal and financial matters. Law Offices of Rosenny Burgos, PA. 2024 - 2025 Virtual Assistant Use of tools such as High Level, Clio Manage, and Clio Grow for client and legal process management. Organization and management of inventories, ensuring control and resource availability. Coordination and management of estate planning packages, ensuring accuracy and meeting deadlines. Utilization of Excel to create and maintain contact databases and conduct client inventories. Creation of presentations and resources using Canva and PowerPoint. Completion and management of immigration forms with precision and attention to detail. Translation of legal documents from English to Spanish and vice versa. Organization, naming, and filing of legal documents systematically. Management of emails, phone calls, and client communications. Customer service, providing professional and personalized support. Education Colegio - San Jose de Tarbes, La Florida High School 2017 - 2022 Certificates Instituto Loscher Ebbinghaus - English Course 2013 - 2018