Dexter Gutierrez

Dexter Gutierrez - |-| Davao City Summary Dedicated and results-oriented Customer Service Representative with over 7 years of experience in providing exceptional service and support in fast-paced environments. Proven track record of effectively handling customer inquiries, resolving issues, and ensuring customer satisfaction. Skilled in active listening, problem-solving, and communication, with a strong ability to build rapport and foster positive relationships with customers. Proficient in utilizing CRM software and multitasking to manage high call volumes while maintaining accuracy and efficiency. Committed to delivering personalized assistance and exceeding performance goals to contribute to the success of the team and the organization. I am also an experienced Google Ads specialist, managing and optimizing PPC campaigns for clients across various industries. Proficient in campaign setup, keyword research, ad copywriting, and bid management to drive high-quality traffic and maximize ROI. Skilled in utilizing Google Ads platforms and tools, including Google Ads Editor and Google Analytics, to analyze performance and make data-driven optimizations. Experience FGC Insurance and Claims Specialist | 01/2023 - 01/2024 Respond to patient queries about their bill Analyze and investigate insurance claims Reach out to patients to obtain insurance information Insurance eligibility check Gathered information from patients, insurers, and partners to assist with valuation and cost calculations for accurate settlement payments. Examined claim evidence against company guidelines and procedures to determine suitable outcomes for submitted claims, informing approval or rejection decisions. Digital Mulligans Google Ads Specialist | 01/2023 Crafting and optimizing, advertising campaigns to maximize online visibility. Fine-tuning Google Ads campaigns through data analysis and strategic adjustments. Improved search engine optimization to increase the quantity and quality of website traffic. Collated consumer data for product preference analysis and campaign optimization. Awesome OS Virtual Assistant | 11/2021 - 09/2022 Respond to emails Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction. CAVISTA Client Experience Representative / WFM | 03/2021 - 10/2021 Take client calls and complete service requests Assist client with any issues/bugs with the software (Perfect - The Ultimate Home Health Solution) Scheduling Completing performance assessments Performing analysis and writing reports Reporting to executives iQor Customer Service Representative | 08/2020 - 02/2021 Take customer calls and complete service orders Input customer information, call notes and personal data onto internal database. Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements. Assisted customers with important purchasing choices, identifying needs, and employing product expertise to make appropriate suggestions. Processed and issued product orders and service upgrades for customers. Developed empathetic client relationships and earned a reputation for consistently exceeding sales goals. Built rapport with customers through courteous and professional communications. Maximized customer satisfaction by resolving service issues promptly. Appen Global Social Media Evaluator | 01/2018 - 07/2020 Analyze the advertising for a brand or company and determine whether its online content is relevant Providing feedback to management regarding which social media platforms are most effective for reaching their target audience Reviewing online content for obscene or illegal content, as well as any potential security risks Recommending changes to existing social media strategies in response to new technological developments or company goals Preparing reports about findings and making recommendations about which social media platforms should be used to reach specific audiences Cyber City Teleservices an IQOR company Customer Service Representative | 01/2018 - 08/2018 Built rapport with customers through courteous and professional communications. Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction. Provided positive customer experiences and enhanced brand reputation through attentive, helpful service. Provided friendly, attentive service by promptly responding to customer inquiries and processing order requests. Answered incoming calls and handled customer inquiries to clarify policy and pricing information. VXI Global Solutions Customer Service Representative | 09/2016 - 08/2017 Take customer calls and complete service orders Respond to customer queries about ATT services, equipment, promotions, roaming and billings Understand customer needs and recommend appropriate products and rate plans. Developed empathetic client relationships and earned a reputation for consistently exceeding sales goals. Assisted customers with product-related questions, feedback, and complaints. Addressed customer service inquiries quickly and accurately. Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements. Cyber City Teleservices an IQOR company Customer Service Representative | 04/2015 - 08/2016 Take customer calls and complete orders Understand customer needs and recommend appropriate products Track orders Maintain and update customer information Resolve and de-escalate issues Skills Communication skills, Customer service, Computer literacy, Time management, Microsoft excel, Microsoft word, Sales, Data Entry, Google Ads, Analytics, Campaign Planning Education University of Mindanao Business Administration | 07/2014